Job Description

Serve as a visible, external-facing client service real estate position, i.e., concierge, that will assist with questions and provide general information to staff and visitors. This position will welcome staff and visitors and assist in navigating the office experience in our hoteling environment and will assist the Corporate Real Estate team in providing property management services. The position will be responsible for directing onsite staff and visitors that need assistance with reserving a personal space or meeting room using the reservation tool and will provide general facility services for FINRA locations. The position will work closely with Corporate Real Estate management as well as the technology team supporting the reservation tool in performing these functions.

Essential Job Functions:

• Serve as an on-site resource for the hotel-reservation system tool used by FINRA, for staff. Assist staff reserving workspaces and meeting rooms in the reservation system. Direct onsite staff and visitors to neighborhoods and meeting spaces.
• Manage and ensure the conference center areas are organized and maintained.
• Provide facilities support and assist staff and visiting guests with facilities matters.
• Assist Corporate Real Estate management in invoice coding, scheduling regular maintenance and facilities requests, prepare relocation forms for staff moves, respond to staff facilities matters, support general administrative needs such as filing, scanning, etc.
• Respond to and document requests on FM Interact for facility services, and coordinate response with appropriate FINRA staff, contractors or building management staff.
• Assist in processing eProcurement purchase requisitions, contracts, and invoices.
• Maintain spreadsheets for Xerox copiers and printers with locations, serial numbers and maintain supply inventory for purchasing in Northeast Region.
• Work with maintenance personnel on inventories and ordering of building operation supplies.
• Coordinate logistics of vendor maintenance on all equipment. Maintain up-to-date record logs, Certificate of Insurance, and schedules.
• Serve as back up for maintaining all conference rooms to ensure all equipment is operational and rooms are clean and in good condition.
• Assist in coordinating logistics with Meetings and Travel for Executive, Board, and Town Hall meetings.

Education/Experience Requirements:

• Associate Degree preferred, minimum of three years facilities/property management experience.
• Ability to interact with customers in a service-oriented environment.
• Excellent communication skills with a positive demeanor and service-oriented mindset. Consistently professional, collaborative and responsive to needs of staff and visitors.
• Ability to solve practical problems, real-time, with limited oversight.
• Experience with seat reservation tool software preferred.
• Experience with various real estate software such as FM Systems, a facilities management application, preferred.
• Strong organizational skills and attention to detail.
• Proficiency with Microsoft Office suite, including Word, Outlook and Excel.
• Ability to prioritize and manage multiple requests at once.
• Strong ability to take initiative and independently manage time to accomplish duties and projects.

Working Conditions:

• This role is considered on-site essential and performed full-time at a FINRA office location.
• Some overtime may be required.

For work that is performed in CA, CO, HI, MN, VT, IL, Jersey City, NJ, New York City, NY, MA, WA, MD, Washington, DC, NJ State and NY State, please refer to the chart below for the salary range for the corresponding location. In addition to location, actual compensation is based on various factors, including but not limited to, the candidate’s skill set, level of experience, education, and internal peer compensation comparisons .

CA: Minimum Hourly Rate $28.62, Maximum Hourly Rate $52.54

CO/HI/MN/VT*: Minimum Hourly Rate $24.96, Maximum Hourly Rate $43.77

IL*: Minimum Hourly Rate $27.43, Maximum Hourly Rate $48.23

Jersey City, NJ/NYC, NY: Minimum Hourly Rate $29.88, Maximum Hourly Rate $52.54

MA/WA: Minimum Hourly Rate $24.96, Maximum Hourly Rate $50.33

MD/Washington, DC: Minimum Hourly Rate $28.62, Maximum Hourly Rate $50.33

NJ: Minimum Hourly Rate $27.43, Maximum Hourly Rate $52.54

NY: Minimum Hourly Rate $24.96, Maximum Hourly Rate $52.54

*Including positions performed outside the state but reporting to an office or manager in that state.

Candidates can expect salary offers that range from the minimum to the mid-point of the salary range. FINRA provides full pay ranges so that the candidate can consider their growth potential while at FINRA.

#LI-Hybrid

To be considered for this position, please submit an application. Applications are accepted on an ongoing basis.

The information provided above has been designed to indicate the general nature and level of work of the position. It is not a comprehensive inventory of all duties, responsibilities and qualifications required.

Please note: If the “Apply Now” button on a job board posting does not take you directly to the FINRA Careers site, enter into your browser to reach our site directly.

FINRA strives to make our career site accessible to all users. If you need a disability-related accommodation for completing the application process, please contact FINRA's Employee Relations team at 240.386.4865 or by email at 

EmployeeRelations@finra.org.

 Please note that this process is exclusively for inquiries regarding application accommodations. 

Employees may be eligible for a discretionary bonus in addition to base pay. Non-exempt employees are also eligible for overtime pay in accordance with federal, state, or local law. As part of its dedication to employee wellness, FINRA provides comprehensive health, dental and vision insurance. Additional insurance includes basic life, accidental death and dismemberment, supplemental life, spouse/domestic partner and dependent life, and spouse/domestic partner and dependent accidental death and dismemberment, short- and long-term disability, long-term care, business travel accident, disability and legal. FINRA offers immediate participation and vesting in a 401(k) plan with company match and eligibility for participation in an additional FINRA-funded retirement contribution, tuition reimbursement, commuter benefits, and other benefits that support employee wellness, such as adoption assistance, backup family care, surrogacy benefits, employee assistance, and wellness programs.

Time Off and Paid Leave*

FINRA encourages its employees to focus on their health and wellness in many ways, including through a generous time-off program of 15 days of paid time off, 5 personal days and 9 sick days, unless otherwise required by law (all pro-rated in the first year). Additionally, we are proud to support our communities by providing two volunteer service days (based on full-time schedule). Other paid leave includes military leave, jury duty leave, bereavement leave, voting and election official leave for federal, state or local primary and general elections, care of a family member leave (available after 90 days of employment); and childbirth and parental leave (available after 90 days of employment). Full-time employees receive nine paid holidays.

*Based on full-time schedule

Important Information

FINRA’s Code of Conduct imposes restrictions on employees’ investments and requires financial disclosures that are uniquely related to our role as a securities regulator. FINRA employees are required to disclose to FINRA all brokerage accounts that they maintain, and those in which they control trading or have a financial interest (including any trust account of which they are a trustee or beneficiary and all accounts of a spouse, domestic partner or minor child who lives with the employee) and to authorize their broker-dealers to provide FINRA with duplicate statements for all of those accounts. All of those accounts are subject to the Code’s investment and securities account restrictions, and new employees must comply with those investment restrictions—including disposing of any security issued by a company on FINRA’s Prohibited Company List or obtaining a written waiver from their Executive Vice President—by the date they begin employment with FINRA. Employees may only maintain securities accounts that must be disclosed to FINRA at one or more securities firms that provide an electronic feed (e-feed) of data to FINRA, and must move securities accounts from other securities firms to a firm that provides an e-feed within three months of beginning employment.

You can read more about these restrictions here .

As standard practice, employees must also execute FINRA’s Employee Confidentiality and Invention Assignment Agreement without qualification or modification and comply with the company’s policy on nepotism.

Search Firm Representatives

Please be advised that FINRA is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, a valid written agreement and task order must be in place before any resumes are submitted to FINRA. All resumes submitted by search firms to any employee at FINRA without a valid written agreement and task order in place will be deemed the sole property of FINRA and no fee will be paid in the event that person is hired by FINRA.

FINRA is an Equal Opportunity and Affirmative Action Employer

All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, disability, marital status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other classification protected by federal state or local laws as appropriate, or upon the protected status of the person’s relatives, friends or associates.

FINRA abides by the requirements of 41 CFR 60-741.5(a). This regulation prohibits discrimination against qualified individuals on the basis of disability, and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities.

FINRA abides by the requirements of 41 CFR 60-300.5(a). This regulation prohibits discrimination against qualified protected veterans, and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans.

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Job Tags

Hourly pay, Holiday work, Full time, Temporary work, For contractors, For subcontractor, Local area, Immediate start, Relocation,

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