Job Description

Job Summary

Job Description

What is the Opportunity?

The Senior Manager, Business Continuity Management (BCM) & Operational Resiliency is responsible for the design, execution, reporting, and oversight of the Business Continuity Management and Operational Resilience Programs within RBC Bank. This role includes monitoring and reporting that will ensure that appropriate risk mitigation strategies are established and integrated with Operational Risk Management, such that all stakeholders understand their accountabilities in being compliant with applicable regulatory requirements related to BCM/Ops Resiliency.  Ensures all Business Lines meet the maximum level of preparedness, conforming to policy, regulatory compliance imperatives and industry standards for Incident Management, Business Continuity Planning (BCP) and Operational Resiliency.  Acts as a subject matter expert to business line leaders to this end.  Facilitates creation of the high-level strategies and tactical plans providing support throughout RBC Bank.  In tandem with business unit Executive and Senior Management, ensures operational risk relating to Business Continuity is identified and mitigated.

What will you do?

Business Continuity Management:

• Serve as the point of contact for RBC Bank’s Business Continuity planning, maintenance, testing, and event execution

• Partner with Business leaders to create, coordinate and maintain resilient response plans for the Business Line(s) of responsibility, and RBC Bank as a whole

• Responsible for the facilitation and documentation of BCM Plan Development/Maintenance, Research, Reporting, Compliance, Testing, Resource Management, Communication and Incident Management

• Manage and update RBC Bank Business Impact Assessments including the identification of gaps and workarounds

• Identify technology and third party suppliers required for business continuity and ensure plans are documented and tested

• Identify and document dependencies across internal teams, applications and suppliers

• Provide support to the RBC Bank Incident Management Team and maintain a working relationship/liaison with other Incident Management Teams

• Keep abreast of changes and new developments relating to RBC Bank products, services, operational processes, information technologies and compliance imperatives – as they relate to continuity risk profiles and risk thresholds

• Track the resolution of all BCM control related deficiencies within segments of responsibility (e.g. Internal Audit, MICR, BCP Readiness slippage)

• Partners with Technology to ensure disaster recovery plans are tested for RBC Bank technologies

• Facilitate and document operational risk scenario analysis with RBC Bank leaders

Operational Resiliency:

• Update and maintain the inventory of Critical & Significant business services, ensuring Lines of Businesses key processes are identified, inventoried, mapped from an end to end perspective across RBC Bank

• Plan and conduct table-top scenario exercises and assess control environment with key stakeholders to determine whether recovery within impact tolerance is possible

• Validate and document scenario testing outputs, gaps identified, and remediation required

• Assess the risks, failure points, gaps and vulnerabilities in the critical processes to prioritize recommendations and remediation

• Collaborate with Operational Risk colleagues and risk domain experts (e.g. Third party risk, Business continuity management, Cyber/IT, Conduct, Data risks, etc.) to develop a comprehensive perspective of operational resilience. 

Monitoring and Reporting:

• Develop and manage of key risk indicators for RBC Bank to measure, analyze, monitor and report on resilience posture.

• Develop and support the delivery of training and awareness programs to ensure proper understanding and implementation of Business Continuity and Operational Resilience. 

• Ensure controls related to business continuity and operational resiliency are executed and monitored

• Provide senior management reporting to committees on the overall program

What do you need to succeed?

• University degree or equivalent

• Operational Resilience and Business Continuity Management background

• 7+ years work experience

• Experience in implementing risk management practices in the financial services industry

• Strong understanding of Operational Resilience and Business Continuity Management

• Knowledge of regulatory requirements and leading practices regarding Operational Resilience

• Execution of policies and procedures and proficient in risk management methodologies

• Excellent interpersonal skills with a strong customer service focus

• Experience in identifying and implementing appropriate controls for effective risk mitigation

• Experience in defining and implementing effective management reporting

• Experience working in a complex, matrix environment and proactively managing a diverse set of stakeholders.

• Experience in implementing practical communication strategies to ensure that policies are understood and are adhered to

• Operational Risk background preferred

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• Opportunities to do challenging work

• Opportunities to build close relationships with clients

RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

• Drives RBC’s high performance culture

• Enables collective achievement of our strategic goals

• Generates sustainable shareholder returns and above market shareholder value

#LI – Hybrid

#LI – POST

Job Skills

Availability Management, Business Continuity and Disaster Recovery (BCDR), Business Oriented, Conflict Management, Critical Thinking, Decision Making, Emerging Technologies, Personal Initiative, Team Development

Additional Job Details

Address:

8081 ARCO CORPORATE DRIVE:RALEIGH

City:

Raleigh

Country:

United States of America

Work hours/week:

40

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2024-09-27

Application Deadline:

2025-02-28

Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

I nclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

Job Tags

Full time, Work experience placement, Bank staff, Flexible hours,

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