Job Description

What you can expect As a Senior Product, UX Designer at the forefront of our Zoom Contact Center, create top-tier visual designs and masterful micro-interactions to enhance user experience. About the Team At Zoom, we are dedicated to redefining how the world connects, collaborates, and creates through our innovative, user-centered technology. Our design team is a close-knit group of visionaries, committed to pushing boundaries and creating intuitive, impactful experiences. Responsibilities + Leading and driving strategic initiatives to ensure alignment with business objectives and customer experience goals. + Innovating and improving design challenges by proactively developing new methods, tools, and processes; analyzing intricate issues and resolving complex design + Exercising independent judgment in selecting methods, techniques, and evaluation criteria to achieve optimal results; as well as crafting clear, comprehensive design documentation that communicates design intent + Working closely with cross-functional teams to ensure seamless integration and project execution and providing mentorship and guidance to junior designers + Demonstrating advanced communication skills, effectively presenting design concepts, solutions, and strategies. + Identifying beforehand, potential risks or issues in design processes or customer experiences and presenting well-thought-out solutions to management. + Owning work and making decisions with minimal supervision, delivering high-quality results on time and within scope. + Leading user research, including usability testing, interviews, surveys, and journey mapping to identify opportunities for design improvements. What we're looking for + Have a wealth of experience in user-centered design focusing on crafting influential functional and visual designs, and cultivating engaging micro-interactions over an extensive career + Be proficient in design tools such as Figma and other relevant design software to create experiences on various interfaces. + Demonstrate a proven track record of working on complex issues and designing creative solutions that impact the customer experience and operational efficiency. + Have experience mentoring and guiding junior designers, taking ownership of projects, and working independently with minimal supervision. + Possess excellent collaboration skills, providing clear communication and influencing design decisions across diverse teams and stakeholders. + Demonstrate advanced ability to communicate design concepts, solutions, and strategies to various stakeholders. + Possess a background in Design, Human-Computer Interaction (HCI), or a related field (or equivalent professional experience). Salary Range or On Target Earnings: Minimum: $124 000,00 Maximum: $271 200,00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application! Anticipated Position Close Date: 06/06/25 Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn ( for more information. About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment​ At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form ( and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. #LI-Remote

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