Own your opportunity to manage the network that makes mission success possible. Make an impact by using your skills to deliver “One GDIT Network” for our clients.
Discover a career that is challenging, impactful, and mission critical. Join our team as a Service Delivery Manager (SDM) and make an impact in Omaha, NE. While you help us advance the mission, we’ll help advance your career.
The SDM is responsible for the overall end-to-end service delivery of customer facing Service Desk operations. The ideal candidate will leverage leadership and management competencies to continually enhance the customer experience though continuous service improvement and by creating a high-performance culture. This person will apply critical thinking and attention to detail to ensure sound decision-making and management of enterprise risks. The SDM is a government stakeholder facing role and requires that you establish and manage expectations within the business and drive the team to achieve those expectations to a high standard.
HOW SERVICE DELIVERY MANAGER (SDM) WILL MAKE AN IMPACT:
WHAT YOU’LL NEED TO SUCCEED:
Education : Bachelor’s degree or equivalent experience
Required Experience : Five or more years of related technical and managerial experience operating medium to large end-to-end service desk or contact center operations
Required Skills and Abilities:
Security Clearance Level: Must have a Secret Clearance or higher and willing to obtain TS Clearance with an SCI determination
Preferred Skills:
Location :
GDIT IS YOUR PLACE:
Years of Experience
5 + years of related experience
* may vary based on technical training, certification(s), or degree
Certification
Travel Required
10-25%
Citizenship
U.S. Citizenship Required
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