Service Desk Analyst (Deskside L2) Job at Coretek Services, Renton, WA

T2lCcHRKT01zMTFNajEzOWp3SHpodHNWS1E9PQ==
  • Coretek Services
  • Renton, WA

Job Description

Deskside L2 IT support will provide quality remote and onsite support to IT users, employing a high degree of customer service, technical expertise, and timeliness. Consult knowledge base to optimize problem resolution, track calls and enter solution data and follow through on resolution with end users.

Additional responsibilities:  

  • Collaborate with cross-functional teams and operate as "smart hands" to ensure the smooth operation of IT systems
  • Contribute to the Knowledge Base with updates to existing articles and generation of new articles
  • Provide excellent user support to via phone, email or in person.

Requirements

  • Experience: 1-3 years in a service desk or similar IT support role.
  • Occasionally act as an escalation point for Critical outages outside of standard business hours
  • Knowledge of Active Directory and M365 tools and processes
  • Experience with Teams Voice or other VOIP solutions
  • Familiarity of Citrix and AVD virtualization technologies
  • Hands-on experience with user endpoints such as laptops, desktops, printers, scanners, and other peripherals
  • ITIL knowledge including Incident, Service Request and Problem and Change Management
  • Ability to drive and reliable transportation
  • Experience with ServiceNow is a plus
  • Network (Palo Alto and Arista) troubleshooting experience is preferred

Education:

  • Bachelor’s Degree preferred
  • ITIL, Network+, A+ , MS-900, AZ-900, SC-900 or Security+ certifications are preferred

Job Tags

Full time, Remote job,

Similar Jobs

Healthcare Recruitment Counselors

Nutritionist Ashburn, VA Job at Healthcare Recruitment Counselors

Nutritionist Ashburn, VA (Washington DC Metro Area) We are looking for an enthusiastic Nutritionist for our integrative healthcare practice full time in Ashburn, VA (Metro Area-30 miles outside Washington DC). We are seeking a provider who is excited to work collaboratively... 

LWCC

Graphic Design Intern Job at LWCC

 ...LWCC is seeking a junior, senior, or graduate student with experience in graphic design to be a part of the Marketing and Communications Teams...  ...Louisianas position in America. The expected duration of this internship is 1 year. LWCCs Marketing & Communications team... 

Mahle

Mechanical engineer operations Job at Mahle

 ...Your Contribution As an Engineering Intern, you will work with Engineers and department personnel to learn piston manufacturing and support processes and perform associated / assigned duties. You may utilize methods involved in manufacturing to perform engineering,... 

SAP

SAP Ariba iXp Intern - AI Product Strategy and Data Science Job at SAP

 ...variety of benefit options for you to choose from.**About the SAP Internship Experience Program**The SAP Internship Experience Program is...  ...title: SAP Ariba iXp Intern - AI Product Strategy and Data ScienceLocation: Palo Alto, CA (Hybrid)Expected Start: June/July 20... 

National Testing Network

Firefighter/Paramedic Job at National Testing Network

 ...Testing Network's (NTN) FireTEAM exam, Public Safety Self-Assessment (PSSA), and the Personal...  .... LRFPD offers a comprehensive health care benefit plan (Blue Cross Blue Shield...  ...Operations Firefighter.** ** If entry-level Firefighter/Paramedic vacancies are not...