Service Desk Analyst (Deskside L2) Job at Coretek Services, Renton, WA

T2lCcHRKT01zMTFNajEzOWp3SHpodHNWS1E9PQ==
  • Coretek Services
  • Renton, WA

Job Description

Deskside L2 IT support will provide quality remote and onsite support to IT users, employing a high degree of customer service, technical expertise, and timeliness. Consult knowledge base to optimize problem resolution, track calls and enter solution data and follow through on resolution with end users.

Additional responsibilities:  

  • Collaborate with cross-functional teams and operate as "smart hands" to ensure the smooth operation of IT systems
  • Contribute to the Knowledge Base with updates to existing articles and generation of new articles
  • Provide excellent user support to via phone, email or in person.

Requirements

  • Experience: 1-3 years in a service desk or similar IT support role.
  • Occasionally act as an escalation point for Critical outages outside of standard business hours
  • Knowledge of Active Directory and M365 tools and processes
  • Experience with Teams Voice or other VOIP solutions
  • Familiarity of Citrix and AVD virtualization technologies
  • Hands-on experience with user endpoints such as laptops, desktops, printers, scanners, and other peripherals
  • ITIL knowledge including Incident, Service Request and Problem and Change Management
  • Ability to drive and reliable transportation
  • Experience with ServiceNow is a plus
  • Network (Palo Alto and Arista) troubleshooting experience is preferred

Education:

  • Bachelor’s Degree preferred
  • ITIL, Network+, A+ , MS-900, AZ-900, SC-900 or Security+ certifications are preferred

Job Tags

Full time, Remote job,

Similar Jobs

UnitedHealth Group

Nurse Practitioner, HouseCalls Statewide Traveler, Idaho Job at UnitedHealth Group

$25K Sign-on Bonus or $40K Student Loan Repayment Optum is seeking a Nurse Practitioner - State Wide Traveler to join our HouseCalls team in Idaho. Optum is a clinician-led care organization, that is creating a seamless health journey for patients across the care continuum... 

Johnson Security Bureau, Inc.

Airport Security Guard Job at Johnson Security Bureau, Inc.

 ...Job Title : Airport Security Guard Location : Frederick Douglass Greater Rochester International Airport (ROC) Rochester, NY...  ...to keep passengers, staff, and facilities safe while maintaining TSA compliance. Key Responsibilities : Monitor airport roads... 

Compass Group

DISHWASHER (FULL TIME) Job at Compass Group

 ...We have an opening for full time DISHWASHER positions. Location: World Bank Group - 1818 H Street Northwest, Washington, DC 20433. Note: online applications acceptedonly. Schedule : Full time schedules. Monday through Friday, hours may vary; more details... 

Pueblo Police Department

Police Patrol Officer Job at Pueblo Police Department

 ...DESCRIPTIVE STATEMENT: This Police Patrol Officer is FLSA non-exempt, entry-level position under the general supervision of a Police Sergeant. This position exercises a high degree of discretion, trust, and confidence performing skilled police work by critical public... 

Oozle Media

SEO Specialist Job at Oozle Media

 ...position is tasked with completing assignments they receive from the team lead and account manager. While typically well skilled in search engine optimization, they are expected to have an understanding of how their specific tasks relate to the holistic marketing plan. Our...