Service Desk Analyst (Deskside L2) Job at Coretek Services, Renton, WA

T2lCcHRKT01zMTFNajEzOWp3SHpodHNWS1E9PQ==
  • Coretek Services
  • Renton, WA

Job Description

Deskside L2 IT support will provide quality remote and onsite support to IT users, employing a high degree of customer service, technical expertise, and timeliness. Consult knowledge base to optimize problem resolution, track calls and enter solution data and follow through on resolution with end users.

Additional responsibilities:  

  • Collaborate with cross-functional teams and operate as "smart hands" to ensure the smooth operation of IT systems
  • Contribute to the Knowledge Base with updates to existing articles and generation of new articles
  • Provide excellent user support to via phone, email or in person.

Requirements

  • Experience: 1-3 years in a service desk or similar IT support role.
  • Occasionally act as an escalation point for Critical outages outside of standard business hours
  • Knowledge of Active Directory and M365 tools and processes
  • Experience with Teams Voice or other VOIP solutions
  • Familiarity of Citrix and AVD virtualization technologies
  • Hands-on experience with user endpoints such as laptops, desktops, printers, scanners, and other peripherals
  • ITIL knowledge including Incident, Service Request and Problem and Change Management
  • Ability to drive and reliable transportation
  • Experience with ServiceNow is a plus
  • Network (Palo Alto and Arista) troubleshooting experience is preferred

Education:

  • Bachelor’s Degree preferred
  • ITIL, Network+, A+ , MS-900, AZ-900, SC-900 or Security+ certifications are preferred

Job Tags

Full time, Remote job,

Similar Jobs

University of California, Irvine

Staff Pharmacist II - Inpatient Pharmacy - FT Night Shift Job at University of California, Irvine

 ...UCI Health, visit Responsibilities: Position Summary: Pharmacists perform the day to day responsibilities of drug distribution,...  ...Perform therapeutic intervention as needed, drug information and consultation to other professional staff and patients, the maintenance of... 

Walker White Mechanical

Mechanical Apprentice - Entry Level Job at Walker White Mechanical

 ...career with excellent pay, free education, and endless growth opportunities? Walker White Mechanical, a respected leader in HVAC, plumbing, and sheet metal fabrication in the Greater Columbia, SC area, is now accepting applications for our 2025 Entry-Level Apprenticeship... 

MileHigh Adjusters Houston Inc

Independent Insurance Claims Adjuster in Cordova, Tennessee Job at MileHigh Adjusters Houston Inc

 ...READY FOR A NEW CAREER? INDEPENDENT CLAIMS ADJUSTERS WANTED! Are you an experienced Independent Insurance Claims Adjuster looking to join a growing roster of top professionals? Or are you ready to transition into this exciting and rewarding career? MileHigh Adjusters... 

Benda Infotech

Entry-Level Front-End UI Developer Job at Benda Infotech

 ...and creative Entry-Level Front-End UI Developer to join our product and design team. This...  ...clean, responsive, and accessible web interfaces that enhance user experience....  ...of WCAG accessibility standards . Internship or project experience building UI components... 

Deloitte

Tax Senior - Mergers and Acquisitions Job at Deloitte

 ...ll doAs a Senior you will have in-depth, first-hand experience in a wide range of industries, and:+ Assist our corporate and private equity buyer clients with tax due diligence, tax structuring and tax modeling on buy-side and sell-side transactions. + Prepare due diligence...