Service Desk Analyst (Remote - U.S.)
Jumpstart your career in the dynamic Legal/IT sector with K2 Services as a Service Desk Analyst!
We offer a comprehensive training program to every incoming Service Desk Analyst to be successful in supporting our law firm clients.
K2 prepares you to work in a fast pace, agile, customer service-oriented environment while working collegially and collaboratively with a world-class Service Desk team.
Career opportunities abound both within the Service Desk Department as well as more hands-on engineering roles for those looking for a more technical tract.
The position comes with a full array of benefits, health insurance and matching 401k, and many more perks.
This opportunity is remote! The first week will be spent with our dedicated Service Desk Training team Monday through Friday 9:00 AM to 5:30 PM CST before moving to their working shift schedule.
The Service Desk Analyst provides technical support related to computer systems, hardware, or software via telephone, email, and chat tools. This position is fast-paced and multi-task intensive, requiring quick decision-making and top-notch customer service skills.
Essential Duties and Responsibilities
Knowledge Skills and Abilities
Requirements
Prolonged periods of sitting at a desk and working on a computer
Will require Intune “Mobile Device Management” software installed on a personal device(s)
K2 SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER Diversity and inclusion matter to us here at K2 Services Associates. We celebrate our differences and advocate an environment where everyone feels included. We are proud to be an equal opportunity employer – and celebrate our employees’ differences, including race, color, religion, sex, national origin, citizenship, marital status, sexual orientation, gender identity, age, disability, Veteran status, or any other protected group status. Our differences make us better, stronger, and more successful. Equal employment opportunity extends to all aspects of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensations, benefits, and other terms and conditions of employment.
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