Job Description
Salary Range: $14.00-$18.00 **With our health plan, 95% of your medical expenses are covered**
As a Service Writer, your primary responsibility is to provide exceptional customer service by greeting customers at the dealership or mechanic, listening to their concerns, and addressing inquiries as necessary. Additionally, you will write reports of a vehicle’s condition and deliver information to a professional mechanic or technician.
Key duties include welcoming customers, inquiring about the reason for their visit, taking detailed notes on their vehicle’s issues, entering their personal information into the dealership database, providing forms for customers to sign, and drawing up work orders with specific details. You will also act as a liaison between the customer and vehicle technician, provide cost estimates, and assist service advisors in analyzing the nature of vehicle issues.
As part of your responsibilities, you will explain to customers the nature of work completed by the mechanic, answer their questions regarding vehicle condition, wait time, and cost, and translate automotive jargon into layman’s terms for explanatory purposes. Other duties include printing out billing statements, explaining billing details to customers, processing customer payments, maintaining logs of vehicle work completed, answering service area phones, scheduling appointments, and driving vehicles from the garage to the customer parking lot when service is completed.
To succeed in this role, you must demonstrate strong interpersonal and customer service skills, maintain a professional and friendly demeanor, possess knowledge of the Powersports industry and various repair options, exhibit patience, strong organizational skills, and attention to detail. You should also have the ability to read and interpret automotive billing statements and work orders, communicate clearly and effectively, understand and interpret vehicle terminology, manage time efficiently, exhibit excellent telephone etiquette, and have basic computer skills.
Job Tags
Full time,
Similar Jobs
Colgate University
...Accountabilities: Temporary employees support full-time Outdoor Education staff by providing a specific skill set to enhance programming for student staff and/or participants. About Colgate University Colgate University is a highly selective residential liberal...
Congruex
...Job Title: Hydro Vac Truck Operator Business Unit: Ohio Valley Excavating, a Congruex Company Department: Construction... ...sectors in Ohio and the Midwest. Job Summary: As a Vacuum Truck Operator, you will be responsible for the safe and...
Bright Start Solar
Exciting Opportunity as Renewable Solar Energy Sales Consultant: Help the Planet and Earn with Solar Energy! Do you want to be part of something big and important? Here's your chance! Join our fast-growing solar company and help people power their homes with the sun...
CQC Home
...CQC is a community-centered leader in whole home renovation, kitchen remodeling, and bathroom remodeling in central North Carolina.... ...meetings to select product specifications for each project including design, colors, and finishes, etc. Document product selection and...
NW Recruiting Partners
...Sr. Project Manager Commercial Roofing Spokane, WA Bring your roofing expertise to a local, family-owned contractor with a reputation for excellence in commercial and residential roofing. Your expertise can make a significant impact as part of this dynamic team...