Service Writer Job at McKibben Powersports, Lake Wales, FL

TkNGc3M1T1B0bDlIaDF6M2hBSDNpOWtlTHc9PQ==
  • McKibben Powersports
  • Lake Wales, FL

Job Description

Salary Range: $14.00-$18.00 **With our health plan, 95% of your medical expenses are covered** As a Service Writer, your primary responsibility is to provide exceptional customer service by greeting customers at the dealership or mechanic, listening to their concerns, and addressing inquiries as necessary. Additionally, you will write reports of a vehicle’s condition and deliver information to a professional mechanic or technician. Key duties include welcoming customers, inquiring about the reason for their visit, taking detailed notes on their vehicle’s issues, entering their personal information into the dealership database, providing forms for customers to sign, and drawing up work orders with specific details. You will also act as a liaison between the customer and vehicle technician, provide cost estimates, and assist service advisors in analyzing the nature of vehicle issues. As part of your responsibilities, you will explain to customers the nature of work completed by the mechanic, answer their questions regarding vehicle condition, wait time, and cost, and translate automotive jargon into layman’s terms for explanatory purposes. Other duties include printing out billing statements, explaining billing details to customers, processing customer payments, maintaining logs of vehicle work completed, answering service area phones, scheduling appointments, and driving vehicles from the garage to the customer parking lot when service is completed. To succeed in this role, you must demonstrate strong interpersonal and customer service skills, maintain a professional and friendly demeanor, possess knowledge of the Powersports industry and various repair options, exhibit patience, strong organizational skills, and attention to detail. You should also have the ability to read and interpret automotive billing statements and work orders, communicate clearly and effectively, understand and interpret vehicle terminology, manage time efficiently, exhibit excellent telephone etiquette, and have basic computer skills.

Job Tags

Full time,

Similar Jobs

Keystone Automotive Operations, Inc.

Warehouse Supervisor 3PL Shipping Job at Keystone Automotive Operations, Inc.

 ...a timely manner Maintaining the physical condition of the warehouse facility to reflect cleanliness, efficiency, and organization (5...  .... ~ Should not have any lifting restrictions. Ability to lift up to 75lbs ~ Must be able to stand for long periods, sit, walk,... 

Highmark Health

Senior business systems analyst Job at Highmark Health

 ...understand capability needs, gather project specifications, create business cases and cost sheet analysis, translate high-level business...  ...to mentor Associate and Intermediate Business Systems Analysts. Leads project teams or actively participate as subject matter... 

Minneapolis Community & Technical College

Computer Systems Networking Unlimited Full Time Instructor | Minneapolis Community & Technical College Job at Minneapolis Community & Technical College

Job DescriptionMinneapolis College, a vibrant and inclusive two-year community college in...  ...opportunities to the College's graduates. Minneapolis College is a member of the...  ...spacious campus covers 21.6 acres of land and recent expansions include a new state-of-the-art... 

Top Level Promotions

Office Administration Assistant Work from Home Job at Top Level Promotions

 ...Job Title: Office Administrator Job Type: Part-Time Salary: [21.00 per hour]...  ...filing systems, both digital and physical. Assist in managing office supplies, inventory,...  ...Excel, PowerPoint, Outlook). Ability to work independently and in a team environment.... 

CalOpps

Combination Building Inspector I/II (20608597) Job at CalOpps

 ...our community.#Professional Development: Work alongside a team of highly skilled inspectors. The City of Thousand Oaks has an excellent opportunity for a Combination Building Inspector I/II!This position may be filled as Combination Building Inspector I ($...