Service Writer Job at Serra Automotive Group, Birmingham, AL

T1NOcHRaS0d0bGhIaGxMK2hRLzBnTm9ZTGc9PQ==
  • Serra Automotive Group
  • Birmingham, AL

Job Description

Job Summary: We are looking for a Service Writer to join our team! The right candidate will have automotive service advisor experience and a valid driver's license. The day-to-day duties of this role include meeting with customers and determining their needs, providing excellent customer service, and overseeing quality control. Benefits

  • Competitive pay
  • Medical, dental, and vision insurance
  • Life insurance
  • 401k

* PTO

  • Employee discounts
  • Career growth opportunities
Responsibilities
  • Meet with customers and determine their needs for repair and/or service of their vehicle issues
  • Increase customer satisfaction by building customer relations
  • Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations
  • Monitor the progress of each vehicle throughout the day, and update customers frequently
  • Increase profitability by maximizing sales & executing retail promotions
  • Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times
  • Oversee and participate in quality control
  • Participate in the development and documentation of standard operating procedures as appropriate
Qualifications
  • High school diploma or equivalent
  • Valid commercial driver’s license & clean driving record
  • Accredited training in service advisor skills, customer satisfaction, and quality control
  • Automotive service advisor experience
  • Ability to read, write and speak English fluently
  • Ability to concentrate and accomplish tasks despite interruptions
  • Multitasking skills
  • Proficient use of computers/business machines
About Us: Headquartered in Birmingham, Alabama, Serra Automotive Group is one of the Top 150 automotive dealer groups in the nation. We are proud to represent the world's best automotive brands through our locations across Central Alabama and Michigan. Our mission is to provide everyone with a better automotive buying and ownership experience, and we are always looking for the right team members to help us make that possible! We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Tags

Full time, Part time, Local area,

Similar Jobs

Wick TR

CL A OTR Run 14 Days Home 2-100% No Touch-Recent Grads Welcome-1200-1500/WK Job at Wick TR

Class A Recent Graduates run 100% no touch freight with starting pay .55CPM with average miles of 2500-2800 comes to $1200-$1500/WK - again all no touch. Drivers this is 100% no driver touch and over 50% drop n hook Drivers will run OTR and may run all 48 states...

Cloud Analytics Technologies LLC

Golang Developer Job at Cloud Analytics Technologies LLC

 ...Job Description: ~7+ years of .Software development experience. ~1+ years of Golang / Go development experience. ~ Proficient in multithreading programming. ~ Solid understanding of Data Structures, Algorithms & Object-Oriented design concepts. ~ Proficiency... 

Joseph Phelps

Harvest Cellar Intern Job at Joseph Phelps

 ...growing our business and people, while remaining respectful to our history, legacy, the land, and each other. We are seeking harvest interns to assist our production team in all facets of winemaking at our St Helena Ca facility from August to November of 2025.... 

Get It - Healthcare

RN Triage Nurse - Remote | WFH Job at Get It - Healthcare

Are you a compassionate and experienced Registered Nurse with a passion for providing exceptional patient care remotely? We're seeking...  ...our dynamic and rapidly expanding team, offering vital telephone triage services. If you thrive in a fast-paced environment and enjoy... 

Bright Start Solar

Renewable Energy Solar Sales Representative - Remote, WFH Job at Bright Start Solar

**Join Our Growing Team as a Renewable Energy Solar Sales Representative!** Are you passionate about renewable energy and eager to make a meaningful impact? Join our dynamic team and help homeowners transition to sustainable energy solutions. Earn substantial rewards...