Service Writer/ Customer Service Advisor Job at Brad's Service Center, Chicopee, MA

T1NsdnRKdUl0VnhIaEZINmpnNzdoOW9jTFE9PQ==
  • Brad's Service Center
  • Chicopee, MA

Job Description

Position: Service Writer / Customer Service Advisor

Job Responsibilities:

  • Answer phones, document customers concerns, and schedule customer appointments
  • In conjunction with GM and other customer service advisors, serve as key point of contact for customers via phone and in-person methods of communication
  • Assist shop general manager in assigning work, including dispatching work to the technicians to help manage workflow
  • Obtain a clear and concise explanation from the technicians on all worked performed and findings, ensuring all customer concerns are addressed
  • Communicate findings to customer, informing them of any work required and the benefits of the work
  • Assist technicians and general manager with any estimates for customer work to be performed
  • Assist technicians and general manager with sourcing and ordering parts to ensure that that parts arrive timely to fulfill promised customer completion timeline
  • Assist general manager with invoicing for all customers and payment processing
  • Maintain contact with the customer to keep informed on vehicle status
  • In conjunction with entire team, ensure shop is maintained at a high level of cleanliness
  • Various special projects to assist leadership team in ensuring that Brad’s Service Center is continuously improving

Requirements:

  • Minimum of one year service writer experience, ideally in a high volume, independent shop
  • Continuous improvement focus

Preferred

  • Familiarity with shop management software, specifically, RO Writer

Benefits:

  • Employee Ownership
  • Vacation and sick time
  • Health insurance
  • Weekends off—ONLY work Monday through Friday!

Additional benefits

  • Paid time off
  • Health insurance
  • Profit sharing

Brad's Service Center is now employee owned! We've been operating in Chicopee since the 1980s, and we pride ourselves on providing the best customer service possible at our high volume, high pace shop.

Job Tags

Full time, Monday to Friday,

Similar Jobs

Nasif, Hicks, Harris & Co., LLP

Summer Intern Job at Nasif, Hicks, Harris & Co., LLP

 ...Job Title: Summer Intern Application Window: October 1, 2025 November 1, 2025 Interview Dates: November 10, 2025 November 14,...  ...approximately 80 people, providing a full spectrum of public accounting services to local, regional, national, and international clients... 

Thermo Fisher Scientific

Lab Support Specialist II Job at Thermo Fisher Scientific

 ...Equipment/Machinery), Rapid flashing lights, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Standing for full shift, Strong Odors (chemical, lubricants, biological products etc.), Various outside... 

Solar Energy Solutions

Solar Installer Job at Solar Energy Solutions

 ...Solar Energy Solutions (SES) is seeking a highly motivated and skilled Solar Installer to join our team. As the region's largest and most experienced solar design, engineering, and construction company, SES has a strong reputation for delivering high-quality solar energy... 

COC Consulting

On Call Mobile Phlebotomist (Virginia Beach, VA) Job at COC Consulting

 ...Job Title: On Call MobilePhlebotomist Location: Virginia Beach, VA Days and Hours: On Call. No gaurantee hours. Covers when phleb...  ...handling specimens. Strictly adheres to HIPAA regulations Travels to additional sites when needed Performs additional job... 

Victoria Logistics Carrier LLC

Sprinter/Cargo Van Owner Operator Job at Victoria Logistics Carrier LLC

 ...Hello, guys! We are hiring Cargo Van and Sprinter Van owner-operators for our company, VICTORIA LOGISTICS CARRIER. We work within an independent contract agreement and offer very competitive rates. You can always negotiate the rate with our dispatchers as well....