Service Writer/ Customer Service Advisor Job at Brad's Service Center, Chicopee, MA

T1NsdnRKdUl0VnhIaEZINmpnNzdoOW9jTFE9PQ==
  • Brad's Service Center
  • Chicopee, MA

Job Description

Position: Service Writer / Customer Service Advisor

Job Responsibilities:

  • Answer phones, document customers concerns, and schedule customer appointments
  • In conjunction with GM and other customer service advisors, serve as key point of contact for customers via phone and in-person methods of communication
  • Assist shop general manager in assigning work, including dispatching work to the technicians to help manage workflow
  • Obtain a clear and concise explanation from the technicians on all worked performed and findings, ensuring all customer concerns are addressed
  • Communicate findings to customer, informing them of any work required and the benefits of the work
  • Assist technicians and general manager with any estimates for customer work to be performed
  • Assist technicians and general manager with sourcing and ordering parts to ensure that that parts arrive timely to fulfill promised customer completion timeline
  • Assist general manager with invoicing for all customers and payment processing
  • Maintain contact with the customer to keep informed on vehicle status
  • In conjunction with entire team, ensure shop is maintained at a high level of cleanliness
  • Various special projects to assist leadership team in ensuring that Brad’s Service Center is continuously improving

Requirements:

  • Minimum of one year service writer experience, ideally in a high volume, independent shop
  • Continuous improvement focus

Preferred

  • Familiarity with shop management software, specifically, RO Writer

Benefits:

  • Employee Ownership
  • Vacation and sick time
  • Health insurance
  • Weekends off—ONLY work Monday through Friday!

Additional benefits

  • Paid time off
  • Health insurance
  • Profit sharing

Brad's Service Center is now employee owned! We've been operating in Chicopee since the 1980s, and we pride ourselves on providing the best customer service possible at our high volume, high pace shop.

Job Tags

Full time, Monday to Friday,

Similar Jobs

PwC

Enterprise Utilities GIS Architect, Manager Save for Later Remove job Job at PwC

 ...knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Analyse and identify the...  ...how we work: PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship... 

Discovery at Home

Physical Therapy Assistant - Home Health & Outpatient Job at Discovery at Home

 ...growing), We offer our Home Health team members a unique set of advantages including decreased travel & commute times with the majority of work based in Independent and Assisted Living communities, exceptional work culture, and real growth and development. At... 

Mapbox

Senior Product Designer, Auto Job at Mapbox

 ...check out the following links: What You'll Do As a Senior Product Designer on the automotive team, youll create user-friendly, high-performance navigation experiences for mobile and in-car systems. Youll collaborate with engineers, design colleagues, and OEM partners... 

Turning Point USA

Asset Management Administrator Job at Turning Point USA

 ...promote the principles of freedom, free markets, and limited government. Turning Point USA believes that every young person can be enlightened...  ...to detail and be organized are highly desired. This is an entry level role with room for growth. Minimum Qualifications:... 

Manatal

TRAVEL ADVISOR - AGENT Job at Manatal

 ...At Prestige Travel Agency , we turn travel dreams into reality. From exotic getaways to...  ...We are seeking a motivated Remote Travel Agent to join our team. If you have a passion...  ...communication skills. Familiarity with online booking systems and travel tools....