Service Writer/ Customer Service Advisor Job at Brad's Service Center, Chicopee, MA

T1NsdnRKdUl0VnhIaEZINmpnNzdoOW9jTFE9PQ==
  • Brad's Service Center
  • Chicopee, MA

Job Description

Position: Service Writer / Customer Service Advisor

Job Responsibilities:

  • Answer phones, document customers concerns, and schedule customer appointments
  • In conjunction with GM and other customer service advisors, serve as key point of contact for customers via phone and in-person methods of communication
  • Assist shop general manager in assigning work, including dispatching work to the technicians to help manage workflow
  • Obtain a clear and concise explanation from the technicians on all worked performed and findings, ensuring all customer concerns are addressed
  • Communicate findings to customer, informing them of any work required and the benefits of the work
  • Assist technicians and general manager with any estimates for customer work to be performed
  • Assist technicians and general manager with sourcing and ordering parts to ensure that that parts arrive timely to fulfill promised customer completion timeline
  • Assist general manager with invoicing for all customers and payment processing
  • Maintain contact with the customer to keep informed on vehicle status
  • In conjunction with entire team, ensure shop is maintained at a high level of cleanliness
  • Various special projects to assist leadership team in ensuring that Brad’s Service Center is continuously improving

Requirements:

  • Minimum of one year service writer experience, ideally in a high volume, independent shop
  • Continuous improvement focus

Preferred

  • Familiarity with shop management software, specifically, RO Writer

Benefits:

  • Employee Ownership
  • Vacation and sick time
  • Health insurance
  • Weekends off—ONLY work Monday through Friday!

Additional benefits

  • Paid time off
  • Health insurance
  • Profit sharing

Brad's Service Center is now employee owned! We've been operating in Chicopee since the 1980s, and we pride ourselves on providing the best customer service possible at our high volume, high pace shop.

Job Tags

Full time, Monday to Friday,

Similar Jobs

Affirmed Home Care

Per Diem Registered Nurse RN Job at Affirmed Home Care

 ...Join Our Team! Now Hiring Registered Nurses (RN) at Affirmed Home Care!ALL 5 BOROUGHS OF NEW YORK CITY Location: New York (Home Care Setting) Company: Affirmed Home Care A Premier Provider of Compassionate In-Home Care Salary: $55-$65/hr COMMENSURATES WITH... 

Liberty Personnel Services, Inc.

Legal Secretary - Temporary Consultant Job at Liberty Personnel Services, Inc.

 ...Job Details: Legal Secretary - Temporary 60 day assignment $50,000-$70,000 Newtown PA Liberty Personnel is working with a multi office law firm client adding a Legal Secretary to their administrative support team. An ideal candidate will excel in afast-paced... 

Enterprise Medical Recruiting

Family Medicine - Birmingham, AL - Solid Pay/Excellent Earning Potential Job at Enterprise Medical Recruiting

 ...Strictly outpatient position. Group is acquiring other clinics in the area and is expanding rapidly-Financial backing from a private equity firm. The ideal candidate could see patients of all ages but the group is flexible. A candidate with some managed care... 

NITELINES USA, INC

Registered Nurse Job at NITELINES USA, INC

 ...Registered Nurse Pay Rate:$50.00 per hour. Location: Georgia Regional Hospital at Savannah 1915 Eisenhower Drive, Savannah, GA...  ...successfully delivered contract support services to more than 144 government institutions and medical treatment facilities across the... 

Ron Sunshine Associates LLC

Plant Manager Job at Ron Sunshine Associates LLC

 ...Plant Manager Vandalia, Ohio GREAT 401K match and bonus potential! Here are reasons why this Plant Manager position is the...  ...interim Plant Manager with a strong company tenure. International chemical manufacturer is seeking their next Plant Manager to oversee...