Job Description

Position: Service Writer / Customer Service Advisor

Job Responsibilities:

• Answer phones, document customers concerns, and schedule customer appointments
• In conjunction with GM and other customer service advisors, serve as key point of contact for customers via phone and in-person methods of communication
• Assist shop general manager in assigning work, including dispatching work to the technicians to help manage workflow
• Obtain a clear and concise explanation from the technicians on all worked performed and findings, ensuring all customer concerns are addressed
• Communicate findings to customer, informing them of any work required and the benefits of the work
• Assist technicians and general manager with any estimates for customer work to be performed
• Assist technicians and general manager with sourcing and ordering parts to ensure that that parts arrive timely to fulfill promised customer completion timeline
• Assist general manager with invoicing for all customers and payment processing
• Maintain contact with the customer to keep informed on vehicle status
• In conjunction with entire team, ensure shop is maintained at a high level of cleanliness
• Various special projects to assist leadership team in ensuring that Brad’s Service Center is continuously improving

Requirements:

• Minimum of one year service writer experience, ideally in a high volume, independent shop
• Continuous improvement focus

Preferred

• Familiarity with shop management software, specifically, RO Writer

Benefits:

• Employee Ownership
• Vacation and sick time
• Health insurance
• Weekends off—ONLY work Monday through Friday!

Additional benefits

• Paid time off
• Health insurance
• Profit sharing

Brad's Service Center is now employee owned! We've been operating in Chicopee since the 1980s, and we pride ourselves on providing the best customer service possible at our high volume, high pace shop.

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