Sr Customer Service Representative Job at Genuine Parts Company, Columbia, MO

TkNGcHU1YU11MTlJZ1ZENGhRSDNoOUVlS3c9PQ==
  • Genuine Parts Company
  • Columbia, MO

Job Description

SUMMARY:

Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.

JOB DUTIES:

  • Responds to basic customer inquires regarding products, provides quotes, and handles order entry.
  • Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
  • Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
  • May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
  • Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
  • Orders items to ensure appropriate inventory levels are maintained for customers.
  • May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
  • Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
  • Determines the most cost effective shipping method for customer orders.
  • Partners with Account Representatives to ensure customer satisfaction.
  • Expedites backorders. May pull inventory and prepare order for shipment to customer.
  • May handle customer returns.
  • Performs other duties as assigned.

EDUCATION & EXPERIENCE:

Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES:

  • Reliability, organization, and attention to detail required.
  • Strong communication skills including written, verbal, and listening.
  • Ability to multi-task and time management skills required.
  • Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
  • Product knowledge is preferred.

COMPANY INFORMATION:

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay. Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com ( or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Job Tags

Holiday work, Contract work,

Similar Jobs

Prestige Chrysler Dodge Jeep Ram

Sales Consultant Job at Prestige Chrysler Dodge Jeep Ram

Sales ConsultantLongmont, COPrestige Dodge needs your help! Prestige CDJR has...  ...car salesman, salesperson, real estate, pharmaceuticals, restaurant, servers, bartenders,...  ...representative, hospitality, hotel, retail, entry level, telemarketing, e-commerce, internet... 

Allbound Carrier

Class A Owner Operator Truck Driver Job Job at Allbound Carrier

Class A Owner Operator Truck Driver JobAllbound Carrier is currently seeking Owner Operators in your area! 88% paid to you!!Driver MUST HAVE at least 24 months OTR within the last 2 years and Class A CDL. We are looking to partner with professional, qualified drivers... 

Epsilon

Lead Analyst, Strategic Account Analytics Job at Epsilon

 ...decisions with big data analytics. As a Lead Analyst for Strategic Account Analytics, youll be responsible for the analytics work across a variety of Epsilon clients and products serviced by the Epsilon Digital Media Solutions division. Youll help support the data... 

Professional Search of the Carolinas

NetSuite Administrator ERP- ON SITE-FULLTIME Job at Professional Search of the Carolinas

Company located near Ann Arbor. Target Salary: $75,000 NO Relocation assistance is available. Job Overview The NetSuite Administrator will be responsible for the configuration and maintenance of the NetSuite Enterprise Resource Planning (ERP) software to help... 

Farm Job Search

Dairy Goat Farm Hand Job at Farm Job Search

 ...Dover Foxcroft, Virginia JobNumber: 6565 We need help on our goat dairy farm. Basic responsibilities include setting Electronet fencing, mucking, running goats to and from pasture, and possibly hand milking. Room and board is an option. Qualifications: No...