Job Description
Student Complaint and Conduct Officer provides leadership, direction, policy development, implementation (to include investigative process and managing communication and recordkeeping), and evaluation of the College?s student complaint and conduct processes.
Responsibilities include but not limited to:
reviews and updates policies, procedures and publications; researches and drafts policies and procedures related to student complaints and conduct
conducts investigations; prepares fact-finding reports to supervisors and system decision-makers
conducts training for members of the College community on student complaints and conduct processes; ensures appeal processes are followed; training for members of the student conduct system and for the College community on student conduct and behavior management
serves as the principle conduct officer and decision maker for student conduct matters
maintains databases of student conduct and student complaints; analyze data to identify patterns; based on data, makes recommendations for improvement in College processes/departments
serves on Behavior Intervention Team (BIT)/CARE team, Bias Incident Response Team (BIRT), Title IX team, and Crisis Response team.
Minimum Qualifications
Education and/or combination of education and work experience in related areas of investigations, dispute and mediation, higher education, student grievance and appeal processes.
Ability to articulate policies, procedures, and results to internal and external constituent groups.
Ability to present complex and detailed information in a manner that is intelligible to audiences of varying levels of expertise.
Skill and ability in maintaining equanimity, sensitivity, and judgement in the face of resistance, indifference, or hostility.
Experience and ability to conduct report-writing and recordkeeping responsibilities using computer software such as Microsoft Suite applications.
Demonstrates an ongoing understanding of cultural fluency. Incorporates culturally responsive practices, and actively engages in antiracism professional development learning opportunities.
Other Requirements
Current and former employees must be in good standing with Minneapolis College to be considered for the position.
Work Shift
Mondays through Fridays 8:00 a.m. to 4:30 p.m., evening hours might be occasionally needed.
Telework
This position may be eligible for partial telework per the Minneapolis College's Telework Guidelines.
Pay Range
MnSCU Academic Professional 3: $27.84 ? $40.82 hourly / $58,130 ? $85,232 annually.
Application Procedure
Attach cover letter, cv/resume, and unofficial copies of all transcripts. Application materials submitted by any other method cannot be considered. Applicants should be prepared to provide contact information of four (4) references, including two (2) managers, who can directly address your qualifications for this position (prefer that at least one reference observed you while you were acting in a teaching capacity).
Applicants must include transcripts to be considered. Copies of transcripts are acceptable for the screening process; the successful candidate will need to provide official transcripts at the time of hire.
About
Minneapolis College offers extraordinary educational opportunity to 10,000 students annually with 100 plus degree options. The College has strong ties to corporate and industry partners that support student scholarships, provide state-of-the-art training and equipment, and offer internship and employment opportunities to the College's graduates. Minneapolis College is a member of the Minnesota State colleges and universities system. The safety of all members of the Minneapolis College campus community is of vital concern. Resources including the current Annual Compliance and Security Report are available at the Minneapolis College Public Safety .
We are an equal opportunity, affirmative action employer, and encourages application from underrepresented groups. Recognized as a Beyond the Yellow Ribbon employer offering support for veteran and military students. A member of the Minnesota State colleges and universities system.
About Minneapolis Community & Technical College
Minneapolis Community and Technical College (MCTC) is a public two-year college located in the heart of downtown Minneapolis. MCTC enrolls nearly 15,000 credit students annually and is an active partner in initiatives designed to strengthen the social, economic and cultural vitality of the Twin Cities metropolitan area. Created in 1996, under the umbrella of the Minnesota State Colleges and Universities (MnSCU) system, MCTC is the result of the merger of two institutions: a technical college with a long history of vocational education dating back to 1914 and an open-enrollment community college established in 1965. Currently, the spacious campus covers 21.6 acres of land and recent expansions include a new state-of-the-art Science Center, culinary kitchen and dining hall and outdoor plaza.
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