Telephone Support Specialist Job at Dadeland Animal Hospital Inc, Buffalo, NY

UFNOdHVwZUt0RmhOZ1ZQN2hnSHlndHNjTHc9PQ==
  • Dadeland Animal Hospital Inc
  • Buffalo, NY

Job Description

The Telephone Support Specialist is responsible for delivering high-quality customer service through phone interactions. This role involves responding to incoming calls, troubleshooting issues, providing product or service information, and resolving customer concerns. The ideal candidate will have excellent communication skills, a customer-centric attitude, and the ability to work in a fast-paced environment.

Key Responsibilities:
Customer Support: Answer incoming calls from customers, providing prompt and courteous service.
Issue Resolution: Diagnose and resolve customer issues related to products or services. Escalate complex problems to higher-level support when necessary.
Product/Service Knowledge: Maintain up-to-date knowledge of the company's products, services, and policies to provide accurate information to customers.
Documentation: Record and document all customer interactions, issues, and resolutions in the company's CRM system.
Follow-Up: Conduct follow-up calls to ensure customer satisfaction and resolution of issues.
Technical Support: Provide basic technical support for customers experiencing issues with the company's products or services.
Quality Assurance: Adhere to company standards and procedures for customer interactions, ensuring a high level of customer satisfaction.
Feedback: Collect and relay customer feedback to relevant departments for continuous improvement of products and services.
Team Collaboration: Work closely with other team members and departments to resolve customer issues and improve overall service delivery.

Qualifications:
Education: High school diploma or equivalent. Some positions may require an associate or bachelor's degree in a related field.
Experience: Previous experience in a customer service or call center role is preferred.

Skills:
Strong verbal communication and listening skills.
Ability to remain calm and professional under pressure.
Proficiency with CRM software and basic computer skills.
Problem-solving abilities with a focus on customer satisfaction.
Ability to multitask and manage time effectively.

Working Conditions:
Environment: This role is typically performed in an office or call center environment.
Employment Type: Full-Time
Salary: $ 30.00 48.00 Per Hour

Job Tags

Hourly pay, Full time,

Similar Jobs

Sephora

Beauty Advisor Job at Sephora

Sephora is seeking a part-time Beauty Advisor in Indianapolis, United States. This role involves delivering personalized beauty consultations, demonstrating product expertise, and driving sales. Candidates should have beginner-level experience in retail or client-focused... 

Chipton‑Ross Inc

215613 - Senior Staffing Consultant Job at Chipton‑Ross Inc

Chipton-Ross is seeking a Senior Staffing Consultant for a hybrid contract opportunity in Deerfield, IL.This position will require to be onsite 2-3 times a week. BASIC QUALIFICATIONS (REQUIRED SKILLS/EXPERIENCE): 3-5 years of experience in recruiting coordination... 

American Income Life

Entry-Level Veteran Benefits Enrollment Agent Job at American Income Life

100% Remote!! Please Note: We are currently only hiring U.S. residents who are legally authorized to work in the United States with a social security # (US Only). We are not hiring in New York and Massachusetts. __________________________________________________________...

Anytime Fitness

Gym Manager Job at Anytime Fitness

 ...Job Title: Gym Manager Location: Denver Job Type: Full-time Salary: $55-75,000 We are seeking experienced Gym Manager with sales expertise to oversee all aspects of gym operations. The Gym Manager will be responsible for selling membership and fitness packages... 

Trusted Health

Emergency Department - Registered Nurse - $2,847 per week Job at Trusted Health

Trusted is seeking an experienced nurse for this exciting travel nursing assignment. Trusted has streamlined the travel nursing experience...  ...some in the last 12 months. Must have at least 24 months of Emergency Department experience. Travel experience is required from...