Telephone Support Specialist Job at Dadeland Animal Hospital Inc, Buffalo, NY

UFNOdHVwZUt0RmhOZ1ZQN2hnSHlndHNjTHc9PQ==
  • Dadeland Animal Hospital Inc
  • Buffalo, NY

Job Description

The Telephone Support Specialist is responsible for delivering high-quality customer service through phone interactions. This role involves responding to incoming calls, troubleshooting issues, providing product or service information, and resolving customer concerns. The ideal candidate will have excellent communication skills, a customer-centric attitude, and the ability to work in a fast-paced environment.

Key Responsibilities:
Customer Support: Answer incoming calls from customers, providing prompt and courteous service.
Issue Resolution: Diagnose and resolve customer issues related to products or services. Escalate complex problems to higher-level support when necessary.
Product/Service Knowledge: Maintain up-to-date knowledge of the company's products, services, and policies to provide accurate information to customers.
Documentation: Record and document all customer interactions, issues, and resolutions in the company's CRM system.
Follow-Up: Conduct follow-up calls to ensure customer satisfaction and resolution of issues.
Technical Support: Provide basic technical support for customers experiencing issues with the company's products or services.
Quality Assurance: Adhere to company standards and procedures for customer interactions, ensuring a high level of customer satisfaction.
Feedback: Collect and relay customer feedback to relevant departments for continuous improvement of products and services.
Team Collaboration: Work closely with other team members and departments to resolve customer issues and improve overall service delivery.

Qualifications:
Education: High school diploma or equivalent. Some positions may require an associate or bachelor's degree in a related field.
Experience: Previous experience in a customer service or call center role is preferred.

Skills:
Strong verbal communication and listening skills.
Ability to remain calm and professional under pressure.
Proficiency with CRM software and basic computer skills.
Problem-solving abilities with a focus on customer satisfaction.
Ability to multitask and manage time effectively.

Working Conditions:
Environment: This role is typically performed in an office or call center environment.
Employment Type: Full-Time
Salary: $ 30.00 48.00 Per Hour

Job Tags

Hourly pay, Full time,

Similar Jobs

Penn State Health

Behavioral Health Specialist II - Behavioral Health Child 1 Job at Penn State Health

 ...the many additional offerings below: Be Well with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton). Be Balanced with Generous Paid Time Off, Personal Time, and Paid Parental Leave. Be Secured with Retirement, Extended... 

MixMob

Lead Game Designer Job at MixMob

 ...designers ~ Experience using MS Office, JIRA, Notion, and other design tools~ Experience with all aspects of game design discipline: concept, game progression, interface, monetization, and retention ~ Pride in creating a high-quality, addictive and social game feature-... 

Montessori Children's Center

Summer Camp Teacher Job at Montessori Children's Center

 ...Summary Montessori Children's Center is currently accepting applications for Summer Camp Teachers for the month of June 16th-August 13th Full-time hours - 9:00am to 6:00pm (M-F) with a 1 hour break. Locations: Ashburn and Centreville We are looking for kind... 

Eyconis

Scientist / Senior Scientist, Protein Chemistry Job at Eyconis

 ...team and take a key role in bioconjugation discovery and development activities. The ideal candidate will have a broad bio-organic chemistry background and ability to apply modern bioconjugation and purification tools in a practical setting. This role will be responsible... 

Sylvan Health

Registered Dietitian (Remote Counseling, Maryland) Job at Sylvan Health

 ...systems, and have excellent communication skills. Our mission is to empower patients to live healthier lives by making personalized nutrition more accessible and affordable. Equally as important, our goal is to elevate the role of the registered dietitian in the...