Ticket Office Agent Job at Wynn Las Vegas, Las Vegas, NV

T1NKdnQ1V0x1MTFMZ1ZEOWd3MzNndHdaTHc9PQ==
  • Wynn Las Vegas
  • Las Vegas, NV

Job Description

Job Description



Reporting to the Ticket Office Supervisor, the Ticket Office Cashier will be required to:

  • Provide excellent customer service to each guest needing assistance with tickets to the different shows and events at the resort. Ensure a positive and professional guest experience.
  • Provide excellent customer service to all internal and external partners.
  • Process phone and in person ticket orders by utilizing a computerized ticketing system.
  • Assist with night of show walk up sales and will call distribution.
  • Print and distribute tickets to guests attending the various shows and events.
  • Follow proper cash and credit card handling procedures with financial integrity including the reconciliation of individual cash drawer.
  • Resolve customer concerns, requests and/or complaints in a timely, courteous and informed manner. Escalate conflicts to a supervisor as needed.
  • Maintain knowledge of various shows and events available to our guests.
  • Assist with incoming and outgoing customer calls.
  • Maintain a positive attitude and a genuine interest in helping others.
  • Perform all other duties as assigned.

Qualifications



Job Experience / Education:

  • Must have a high school diploma or equivalent.
  • Must have a minimum of two (2) years’ prior experience as a Ticket Office Cashier, preferably with Las Vegas experience.

Knowledge, Skills and Abilities:

  • Must have experience with ticketing systems and point of sale systems.
  • Must have knowledge of basic cash handling procedures, and fiscal responsibility including an understanding of PCI Compliance.
  • Prior knowledge of Archtics, Ticketmaster Host, and TM1 a plus.
  • Must have prior customer service experience preferably in the ticketing industry.
  • Must have excellent attention to detail.
  • Must have excellent verbal communication skills.
  • Must be able to function in a stressful environment.
  • Must be a highly motivated self-starter and a hard worker.
  • Must possess excellent problem-solving skills.
  • Must have excellent phone etiquette.
  • Must be able to work a flexible schedule (evenings, weekends, and holidays).
  • Must have the ability to work with individuals from different cultures and backgrounds.

Additional Information



Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.

Job Tags

Holiday work, Part time, Local area, Flexible hours, Night shift, Weekend work, Afternoon shift,

Similar Jobs

Ready to Grow Gardens

Outdoor School Garden Educator Job at Ready to Grow Gardens

 ...About Us: Ready to Grow Gardens (RTGG) is a premier outdoor education company partnering with schools in Northwest Houston. You must be located in Houston to work for RTGG. Our expertise is in the design and creation of organic school vegetable gardens where we lead students... 

Pfizer

Senior Associate Scientist - Materials Science Job at Pfizer

 ...matter most. Whether you are in the discovery sciences, ensuring drug safety and efficacy or supporting clinical trials, you will apply...  ...to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the... 

Huda Beauty

Sales and Education Manager - Americas, Kayali Job at Huda Beauty

Who We Are: Fueled by passion, KAYALI was founded in 2018 by beauty mogul and fragrance fanatic, Mona Kattan. Translating to my imagination in Arabic, KAYALI provides a modern fragrance experience inspired by Monas rich Middle Eastern heritage and the art of layering...

Jimmy John's | That’s My Spot, Inc.

In-Shopper Job at Jimmy John's | That’s My Spot, Inc.

 ...Delivery." Now you can be a part of a rock star team that produces and delivers sandwiches freaky fast! Rock Stars Wanted In-shoppers are responsible for greeting customers when they enter and exit the restaurant, providing world-class customer service and... 

Northwestern Memorial Healthcare

Critical Care Paramedic CDH Mobile Stroke Unit Part-time Days Job at Northwestern Memorial Healthcare

 ...The Mobile Stroke Unit CC Paramedic reflects the mission vision and values of NM adheres to the organizations Code of Ethics and Corporate...  ...safety concerns and uses tools available to enhance a safe work environment. Maintains safe loading unloading adjustment of head...