Ticket Resolution Agent Job at Axius Technologies Inc, Phoenix, AZ

UFNGb3NaT0lzVnhMZ0ZEM2p3dnpoOW9hTEE9PQ==
  • Axius Technologies Inc
  • Phoenix, AZ

Job Description

Ticket Resolution Agent
Location: Phoenix, AZ (Remote)
2 Months

Background Check: Yes ( Need FPCC)

Job Description:

Position Description
-Review, research, and analyze routine to moderate ticketed issues for taxpayer inquiries.
-Reroute ticket escalations to appropriate departments, in accordance to policies, procedures and job aids.
-Email appropriate documents to taxpayers regarding inquiry requests. Document and update critical information in Ticketing, TAS and supporting systems according to standard work on completion of each request.
-Document and track daily production utilizing tools as outlined and required.
-Utilize all software, databases, systems and scripts as outlined in standard work.
-Attend and participate in training, meetings, and huddles as required.

Skills Required
Basic math and computer skills Google Suite proficiency Microsoft Word and Excel proficiency

Skills Preferred
Communicating, both written and verbal Interpersonal communication
Retaining knowledge
Creative problem solving
Multi-tasking, attention to detail and organization

Experience Required
The ideal/preferred candidate has any combination of training and experience that meet the knowledge, skills, and abilities listed above.

Education Required
High school diploma or equivalent.

Need FPCC
Employment Type: Contractor
Salary: $ 19.00 Per Hour

Job Tags

Hourly pay, Contract work, For contractors, Remote job,

Similar Jobs

AlphaGraphics - Layton

Screen Printing Press & Embroidery Operator Job at AlphaGraphics - Layton

 ...DescriptionAlphaGraphics & Classy Impressions is a dynamic, innovative & growing company specializing in printed graphics communications, ad specialty products, screen printed & embroidered apparel. We pride ourselves on our commitment to quality, creativity & customer... 

Lifelancer

Regulatory Affairs Coordinator, Remote Job at Lifelancer

 ...Job Title: Regulatory Affairs Coordinator, Remote Job Location: Virginia, USA Job Location Type: Remote Job Contract Type: Full-time Job Seniority Level: Entry level table{ border-collapse: separate; border-spacing: 0px; } th { background:... 

Germantown Academy

Curriculum Partnership Program College Counselor Job at Germantown Academy

 ...Deed Position Title: Curriculum Partnership Program College Counselor Germantown Academy is an independent, coeducational,...  ...Curriculum Partnership Program. Based in the US, the counselor will travel to our partner school in Beijing, China a minimum of three... 

Hawaii Permanente Medical Group

Pediatric Hospitalist Job at Hawaii Permanente Medical Group

 ...Pediatric Hospitalist Employer Hawaii Permanente Medical Group Location Wailuku, Hawaii Closing date Dec 24, 2025 View more categories View less categories Specialty Hours Position Type You need to sign in or create an account to save a job.... 

Addison Group

Government Relations Senior Manager Job at Addison Group

 ...Job Title : Government Relations Senior Manager Location: Washington, DC (Hybrid) Industry: Nonprofit - Conservation Pay: $85,000 - $95,000 Type: Direct Hire Working Hours: 37.5 hours per week, with core hours from 10 am to 3 pm. Travel: 20% during...