Job Description

Waldorf Astoria is looking for a Training and Quality Manager to join the Human Resources Team at this gorgeous Atlanta property!

Located in one of Atlanta's most prestigious neighborhoods, this Forbes 4-Star hotel is a 42-story tower with over 200 rooms (127 guest rooms plus residences ), over 10,000 square feet of meeting space, and 3 food and beverage outlets. This includes the 3-meal restaurant, bar, and in-room dining.

In this role, you will report directly to the Director of Human Resources. 

The ideal candidate will be a highly motivated leader driven to help us achieve the Forbes 5-Star rating. Prior luxury hotel experience and knowledge in Forbes standards is required. Additional qualifications include:

• At least 3 years of management experience in Hotel Operations  
• At least 2 years of training / facilitation experience
• Superior verbal and written communication skills
• Proficient in Project Management and Performance Improvement
• Strong Analytical skills
• Bilingual Skills is a plus

• Human Resources experience is a plus

• Hilton brand experience is a plus
  

Want to learn more? Hotel Website , Facebook , Instagram

What will I be doing?

As Training & Quality Manager, you would be responsible for overseeing and managing the training and professional development function in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Also, you will manage and implement initiatives in support of positive team member engagement, culture, and recognition. Specifically, you would be responsible for performing the following tasks to the highest standards: 

• Oversee and administer all training and professional development functions to include, but not limited to, creating and/or developing course content, facilitating and/or conducting training sessions/workshops, planning and implementing corporate and hotel training initiatives, conducting needs assessments, measuring training effectiveness and ensuring on-the-job application of service, leadership, specialty and department-specific training initiatives.
• Develop, plan, coordinate and implement training programs in accordance with current standards including, but not limited to, harassment-free workplace, diversity, new team member orientation, departmental training, communication, leadership, service and train-the-trainer training.
• Plan and conduct meetings with department managers, property trainers and team members to review performance trends, to develop appropriate action plans and to provide appropriate recognition.
• Monitor all departmental training programs and assist departmental trainers in conducting pre-shift audits, executing job skills checklists, and utilizing brand service toolkit training.
• Track, input, maintain and audit all individual team member training records to ensure full compliance with established corporate standards.
• Develop and distribute the annual training calendar, compile and distribute periodic reports (i.e. monthly, quarterly, etc.) and measurements related to training activity and return on investment.
• Collaborate with the Executive Committee and key Department Heads in Hilton's Quality Assurance audits and Stay Experience platform.
• Create an environment and ambiance that makes Team Members feel energized, comfortable and motivated.
• Support Human Resources functions in new hire onboarding, team member engagement, and recognition programs.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its  global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: 

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment. 

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