Job Description

Appliance Center Service Technician
Union Position
Appliance Center;   Exley ,  Oregon (US-OR)  
Regular FT  
Posting # 5211

About Us:

At NW Natural, we offer more than rewarding career opportunities and a vibrant, inclusive work culture. We invite you to join us in providing safe and reliable utility services and renewable energy to better the lives of the communities we serve. Our vision is to be the leader in service excellence, innovation and environmental stewardship for our customers, while building on our strengths as a trusted energy provider and environmental leader for our industry.

In addition to environmental stewardship, we’re also deeply committed to Diversity, Equity and Inclusion at NW Natural. Our DEI Council started 21 years ago, and today we continue to foster a culture where all employees can experience a sense of belonging, shared purpose and possibility.

Who are we?

NW Natural’s Appliance Center is a subsidiary of NW Natural. The Appliance Center is a single-store retail operation that specializes in the sale of gas fireplaces, quality kitchen appliances, patio heaters, barbecue grills, laundry appliances, freestanding stoves and water heaters.

 
Please visit our Appliance Center website to learn more:

The Role:

Performs customer service and warranty work for Appliance Center customers with hearth and hearth related products. 

Day to Day:

• Develops and maintains a thorough understanding of company policy and procedures related to interactions with customers and applicable codes related to customer owned hearth products including outdoor firepits or heaters. 
• Activates, inspects, and diagnoses customer-owned hearth products including outdoor firepits or heaters.
• Adjusts air/gas inputs necessary to provide safe and efficient combustion.
• Reports gas leakage and emergency situations as it relates to a hearth appliance or its connection. 
• Position requires shift work including weekends and holidays during high seasonal demand periods. 
• Trains, assists, and provides feedback to less-experienced workers at the direction of supervisor, which may include providing feedback to supervisor on progress of training.
• Performs other tasks as required, including those in lower levels as referenced in the CBA, with training as needed.
• Wears required Company-issued protective equipment and safety gear.
• Operates Company vehicles in compliance with state/local laws and Company policies and procedures.
• Acts and communicates in a professional, respectful, and cooperative manner in connection with all activities associated with NW Natural.
• Follows supervisory instructions and is flexible and adaptable to changing conditions and expectations.
• Maintains punctual, regular, and reliable attendance.
• Demonstrates the Company’s core values and complies with all Company policies and procedures.

Come on your first day with:

• Demonstrated knowledge, skills and ability in any of the following: mechanical, electrical or construction. 
• Ability to use associated tools, and the skills/knowledge to apply gauges, piping, pressures, and mechanical concepts.
• Manual dexterity adequate to effectively use basic hand tools including, but not limited to, wrenches, screwdrivers, etc.
• Ability to diagnose problems and follow through with solutions. 
• Ability to detect natural gas vapors/fumes.
• Basic math and reading skills.
• Excellent communication and problem-solving skills.
• Ability to establish priorities, balance multiple assignments and adapt to changing priorities.
• Ability to access, input, and retrieve information from a computer. 
• Comprehensive knowledge of the Company’s organization, inter-relationships, policies, procedures, processes, and department/work specific requirements. 
• Ability to interface with employees and customers to answer questions or resolve issues with tact and diplomacy.
• Ability to concentrate on tasks, apply procedures in sequence, make decisions with limited information, and work in a structured team environment.
• Ability to perform physically demanding work involving walking, standing, bending, twisting, wrist turning, grasping, lifting, squatting, kneeling, or reaching for 8+ hours.
• Ability to work in adverse weather or terrain conditions.
• Ability to safely operate Company vehicles/equipment and perform inspections and minor maintenance as necessary and in compliance with Company policies and state/local laws.
• Valid OR/WA driver’s license, any required certifications and/or endorsements, and satisfactory driving record.
• Must be able to lift a maximum of 50 lbs.
• Exposure to confined spaces as defined by the Company’s Confined Spaces Program.
• Subject to random drug testing.

Qualification Program: 6 months

What we offer:

 
Health & Wellness -

• Rich health insurance benefits with competitive employer contribution
• Free access to an online wellness resources platform 

Work Life Balance -

• Start with 16 PTO Days (Amount varies based on accrued work hours)
• 10 paid holidays and 3 floating holidays 
• 3 weeks paid parental leave
• Green Team / Diversity, Equity & Inclusion Council / Safety Team / Women’s Network and many other Employee Resource Groups
• Numerous volunteer and community engagement opportunities 

Financial -

• Competitive 401K company contribution and match 
• 15% discount on NW Natural stock through Employee Stock Purchase Program
• Up to $5250 a year in tuition reimbursement
• Wellness incentive program

Discounts -

• 20% off natural gas service 
• Up to 30% discount at NW Natural Appliance Center
• TriMet Pass for all HQ employees
• Generous discounts with Verizon & AT&T Wireless 

Hourly Rate:  $41.54 

Application Process: To be considered for this position, submit a complete electronic application including cover letter and resume via our website.

Deadline:  3/28/25

Disclosure:   We are a drug free workplace and we comply with Federal Drug Free Workplace Act and Department of Transportation regulations. 

NW Natural is proud to be an equal opportunity employer. We welcome and embrace our candidates’ diversity and take affirmative action to employ and advance individuals without discrimination on the basis of race, color, sex, gender identity or expression, sexual orientation, religion, age, physical or mental disability, veteran status, pregnancy (including childbirth or related medical conditions), national origin, marital status, genetic information, and all other legally protected characteristics. We forbid discrimination and harassment in the workplace based on any protected status or characteristic. A criminal history is not an automatic bar to employment with NW Natural. Instead, we make individualized assessments regarding qualifications and backgrounds. NW Natural is also committed to providing reasonable accommodations for individuals with disabilities, individuals with sincerely held religious beliefs, and disabled veterans in our job application procedures. If you need assistance or an accommodation as part of the application process, please contact us at employment@nwnatural.com or (971) 979-6341.

NW Natural does not accept unsolicited submissions or assistance from search firms for posted positions. Resumes submitted by search firms working under a valid and current written contract with NW Natural valid written Statement of Work in place for this position from NW Natural HR/Employment will be deemed the sole property of NW Natural. No fee will be paid in the event the candidate is hired by NW Natural as a result of the referral or through other means.

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