Desktop Support Analyst- 236 Job at Mondo, Troy, MI

T2lCcHNwV0p1bEJPaDFmNmd3cnhnZHNmTHc9PQ==
  • Mondo
  • Troy, MI

Job Description

Apply now: IT Desktop Support Analyst, location is Onsite in Troy, MI. The start date is March 24th for this 6-month contract position.



Job Title: Desktop Support Analyst

Location-Type: Onsite 5x/week in Troy, MI

Start Date Is: March 24th, 2025

Duration: 6-month contract

Compensation Range: $25-30/hr W2



Job Description:

We are seeking a skilled IT Desktop Support Analyst to join our client's Level-2 support team. The ideal candidate will have experience providing hardware and software support in both MAC and PC environments, along with proficiency in tools like SCCM, JAMF, Office365, and Adobe applications. This position involves managing inventory, achieving SLA and project targets, and supporting AI integrations with office products.

Day-to-Day Responsibilities:

  • Provide technical support for MAC and PC users, addressing hardware/software issues and ensuring timely resolutions.

  • Troubleshoot and resolve issues with network connectivity, printers, corporate email, handheld devices, and software applications.

  • Administer and support Office365 apps (Outlook, Word, Excel, PowerPoint, Teams, SharePoint, OneDrive).

  • Support Adobe Creative Cloud apps, including installation and troubleshooting.

  • Deploy software using SCCM and JAMF, ensuring smooth installations and updates.

  • Manage hardware and software asset inventory, utilizing tools like JAMF, SCCM, and PowerBI.

  • Assist with AI tools and integrations with office products to support end users.

  • Achieve and maintain SLA targets for incidents and service requests.

  • Provide mobile device support (Android, iOS) and email client configuration (Microsoft Outlook).

  • Lead and supervise IT projects as assigned.

  • Maintain and update documentation for troubleshooting steps, system configurations, and processes.

Must-Haves:

  • 5+ years of experience in desktop support or similar IT support roles.

  • Proficiency in PC/MAC OS, hardware/software troubleshooting.

  • Hands-on experience with SCCM, JAMF, Office365, and Adobe Creative Cloud applications.

  • Strong knowledge of inventory management and asset tracking.

  • Familiarity with ServiceNow or other ticketing/asset management systems.

  • Experience supporting mobile devices (Android/iOS) and configuring email clients.

  • Experience in Azure AD & On-Prem AD administration.

Soft Skills:

  • Strong customer service orientation with the ability to effectively communicate and resolve issues.

  • Team player with the ability to collaborate with various IT teams and departments.

  • Excellent problem-solving skills and attention to detail.

  • Ability to manage multiple priorities and meet SLAs in a fast-paced environment.

Nice-to-Haves:

  • Relevant certifications (e.g., Microsoft, Apple, CompTIA, A+).

  • Familiarity with anti-virus/malware protection tools.

  • Experience with AI tools and their integration with office products.


Job Tags

Contract work,

Similar Jobs

Spine & Sport Physical Therapy

Physical Therapy Aide Job at Spine & Sport Physical Therapy

 ...Spine & Sport Physical Therapy is looking for Physical Therapy Techs and Athletic Trainers to join our growing company in Chula Vista, CA. Physical Therapy Techs and Athletic Trainers of all levels of experience are encouraged to apply. Pay:$18-20/hr based on experience... 

Panasonic Avionics Corporation

Golang Network Developer Job at Panasonic Avionics Corporation

 ...job opportunities go to ( **The position:** __Panasonic is developing the next generation of GEO/LEO satellite and 5G cellular...  ...**KNOWLEDGE/SKILL REQUIREMENTS**+ Strong proven experience in Golang+ Deep knowledge and experience in multi-threaded embedded software... 

Wandering Pine Wellness

Social Worker / Counselor / Marriage and Family Therapist Job at Wandering Pine Wellness

 ...Salary: $56,000 - 75,000, depending on hours worked Summary: This is a W-2 role for...  ...create your own schedule and work both from home and in-person. Our ideal candidate is...  ...behavioral science such as psychology, social work, counseling psychology, marriage and... 

BlazeAdminLLC

Owner Operator Truck Driver - Local and Regional Runs! Job at BlazeAdminLLC

 ...Must have your own authority - Must have your own truck - Must have an active CDL (or if fleet owner, driver(s) with active CDL)- Must communicate and be...  ...receive it in CA$H Job Types: Full-time, Part-time, Temporary, Contract Pay: $5,000.00 - $15,000.00 per week... 

American Museum Of Natural History

Museum Attendant Guard, Security & Safety | American Museum Of Natural History Job at American Museum Of Natural History

 ...American Museum Of Natural History Museum Attendant Guard, Security & Safety The American Museum of Natural History is one of...  ...status, gender, sex, sexual orientation, gender identity, gender expression, genetic information, pregnancy, alienage or citizenship...