Desktop Support Analyst Job at Dutech Systems, inc, Easton, PA

TlNCcXRKdVBzRjlJajFUMmpnanpndEFhSWc9PQ==
  • Dutech Systems, inc
  • Easton, PA

Job Description

Skills:

Experience Desktop Support Analyst

Responsibilities:

Pay Rate Range: $27.40–$29.81/hr

Customer Focus:

  • Provide exceptional customer service by effectively understanding and addressing user issues.
  • Communicate clearly with users, delivering timely resolutions and escalating complex problems.

Technical Support:

  • Offer comprehensive hardware and software support for MAC and PC users.
  • Troubleshoot network connectivity issues (home and office), printer malfunctions, corporate email, handheld devices, scanners, and various software applications.
  • Administer and resolve issues with Office365 (Outlook, Word, Excel, PowerPoint, Teams, SharePoint, OneDrive) and Adobe Creative Cloud applications.
  • Configure, deploy, and support mobile devices (Android, iPhones).
  • Utilize SCCM and JAMF for smooth software deployment and updates.

Inventory Management:

  • Maintain hardware and software asset integrity using ITAM tools (CMDB, JAMF, SCCM, PowerBI).

AI Support:

  • Assist with end-user AI tool issues to ensure seamless operations.

Documentation & Compliance:

  • Keep accurate technical documentation, troubleshooting steps, and system configurations.
  • Achieve monthly SLA targets for incidents (93%) and service requests (84%).

Project Management:

  • Lead and supervise IT projects as directed by the Regional Manager.

Technical Proficiency:

  • Administer Azure Active Directory (AD) and On-Prem AD.
  • Handle antivirus/malware protection and login scripts.
  • Identify and resolve software, network, and hardware malfunctions.

Position Requirements:

  • 5+ years of IT experience, preferably in a large, complex organization.
  • Bachelor’s degree in a technical field or equivalent experience.
  • Proven ability to support diverse user bases and manage large-scale initiatives.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Excellent communication and relationship-building abilities.
  • Ability to work independently or collaboratively with a proactive, “can-do” attitude.
  • Willingness to travel as needed.

Preferred Skills:

  • In-depth knowledge of Azure AD and On-Prem AD.
  • Experience with SCCM, JAMF, Office365, and Adobe Suite.
  • Familiarity with antivirus and malware protection tools.
  • Strong project management capabilities and leadership experience.

Job Tags

Contract work, Home office,

Similar Jobs

TOMORROW HIRE

Assistant Project Manager Job at TOMORROW HIRE

 ...responsibilities for all phases of the project; Ensure all required tasks are...  ...planning, staffing, scheduling, budget management, quality control, safety, and coordination...  ...years working on a multiple task order contract; Successful completion of... 

A & R Transport

CDL-A Truck Drivers Home Daily / Often Job at A & R Transport

CDL-A Truck Drivers Home Daily / OftenHome Most Weekends Avg $1400+ per wkFull Benefits Assigned Late Model TrucksAlso Needing Owner Operators For TopPaying Liquid Loads Plate Program 100% FSC$15k Sign-on for Owner OperatorsTank & Hazmat EndorsementImmediate... 

Transporting Logistics

Regional CDL-A Trainee Driver Job at Transporting Logistics

 ...Open Position for Recent CDL-A Graduates! Limited Position! No experience needed! As a Trainee you will run OTR with the mentor for 4-6 weeks getting $650. Dry Van and No Touch Freight!After the trainee stage you will be home every week,making $1410-$1820 weekly.... 

Crisis Prevention Institute

Service Desk Analyst I Job at Crisis Prevention Institute

 ...crises in the workplace. Since 1980, weve helped train more than 17 million people within...  ...within a fast-growing organization Entry-level roles through executive leadership. Feel...  ...celebrate the wins. The Role: The Service Desk Analyst I will provide front-line... 

RadNet Temecula Valley

MRI Technologist Job at RadNet Temecula Valley

 ...environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as an MRI Technologist you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21 st century and align...