Desktop Support Analyst Job at Dutech Systems, inc, Easton, PA

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  • Dutech Systems, inc
  • Easton, PA

Job Description

Skills:

Experience Desktop Support Analyst

Responsibilities:

Pay Rate Range: $27.40–$29.81/hr

Customer Focus:

  • Provide exceptional customer service by effectively understanding and addressing user issues.
  • Communicate clearly with users, delivering timely resolutions and escalating complex problems.

Technical Support:

  • Offer comprehensive hardware and software support for MAC and PC users.
  • Troubleshoot network connectivity issues (home and office), printer malfunctions, corporate email, handheld devices, scanners, and various software applications.
  • Administer and resolve issues with Office365 (Outlook, Word, Excel, PowerPoint, Teams, SharePoint, OneDrive) and Adobe Creative Cloud applications.
  • Configure, deploy, and support mobile devices (Android, iPhones).
  • Utilize SCCM and JAMF for smooth software deployment and updates.

Inventory Management:

  • Maintain hardware and software asset integrity using ITAM tools (CMDB, JAMF, SCCM, PowerBI).

AI Support:

  • Assist with end-user AI tool issues to ensure seamless operations.

Documentation & Compliance:

  • Keep accurate technical documentation, troubleshooting steps, and system configurations.
  • Achieve monthly SLA targets for incidents (93%) and service requests (84%).

Project Management:

  • Lead and supervise IT projects as directed by the Regional Manager.

Technical Proficiency:

  • Administer Azure Active Directory (AD) and On-Prem AD.
  • Handle antivirus/malware protection and login scripts.
  • Identify and resolve software, network, and hardware malfunctions.

Position Requirements:

  • 5+ years of IT experience, preferably in a large, complex organization.
  • Bachelor’s degree in a technical field or equivalent experience.
  • Proven ability to support diverse user bases and manage large-scale initiatives.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Excellent communication and relationship-building abilities.
  • Ability to work independently or collaboratively with a proactive, “can-do” attitude.
  • Willingness to travel as needed.

Preferred Skills:

  • In-depth knowledge of Azure AD and On-Prem AD.
  • Experience with SCCM, JAMF, Office365, and Adobe Suite.
  • Familiarity with antivirus and malware protection tools.
  • Strong project management capabilities and leadership experience.

Job Tags

Contract work, Home office,

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