Job Description

Key Characteristics: 

● Leads by example in true Winning Hearts Everyday + Core Four 

● Embodies the CFAPH Vision “To be our communities place to be refreshed and restored”

● Embodies the CFAPH Core Values of Trust, Growth, Accountability and Communication

● Self Driven Initiative, problem solver. 

● Highly Organized 

● Systems Oriented + Self Driven 

● Servant Leader Mentality 

Key Expectations/Responsibilities: 

● Facilities Stewardship- Lead/Communicate all building, equipment repairs, concerns and updates. —

-maintain exterior/interior brand guardrails 

-maintain upkeep and organization of lawn, landscaping, parking lot, storage shed and garbage enclosures 

-ensure supply of chemicals for restaurant 

-oversee monthly inventory process including travel path, organization and input. > implement + Execute monthly equipment preventative maintenance calendar

-perform Monthly 360 degree walk thru. Identify + address needs/repairs

-organize + maintain onsite storage shed best practices. 

-manage American Flag and State Mandates. 

● BOH Operations Excellence- support overall operations excellence when scheduled. Lead with excellence and care. Main support as BOH leader. Support and hold Leadership Team accountable to Ops Excellence daily, based around Winning Hearts Everyday. Communicate moments of success and opportunity. Coach on the spot with care and understanding. 

● Jolt Support- Create and maintain Jolt lists that pertain to the facilities dept.

Vision/Core Values 

● Collaborate + Communicate an annual business plan with the Operator + Chief of Staff to share with the Leadership Team defining all goals and consistently adapt, adjust and refine to reach annual goals in Metrics of: Labor, Food Cost, CEM, Profit and Sales goals. 

● Lead with Purpose and intention while modeling and building teams based around CFPH Core Values: Trust, Communication, Growth and Accountability. 

● Accountable to supporting the Growth and Development of the Team Leads, Trainers and Team Members. 

● Embody & share the CFAPH vision... To be our communities favorite place to be refreshed and restored with the team. 

● Fully represent, understand, engage and communicate the Chick-fil-A Vision, Values, & Corporate Purpose to become the World’s Most Caring Company through Winning Hearts Everyday. 

Teams 

● DAILY accountability alongside the Leadership Team (ED, Manager and Team Leads) on daily action plan, day part success and overcoming areas of opportunity. Strategically support/plan, adjust in the moment and follow up with success and opportunities here. Be a Master of successful CFAPH Operations and be able to train your teams at a high level. Are we set up for Winning Hearts Everyday? 

● Support Entire Leadership Team with accountability and adherence to all CFAPH Handbook on policies and procedures. 

● Work daily with and communicate with the Executive Director of Ops in support of all Operational Leadership and Metrics initiatives. 

● Communicate + Seek guidance on areas of opportunity within the Executive Team. Collaborate ways to consistently challenge and grow internally. 

● Support consistent goal driven growth in Productivity Rate through training + cross-training and accountability of team members. 

● Support the ED Team on current TOP 3 areas of opportunity.

● Support FOH Leadership supports and is actively engaged in reaching and maintaining a FOOD Safety Score of “good” or better. 

● Support good stewardship of facilities through proper training in cleaning & care of equipment.

● Certified in all Pathway. Aware of all proper and best practices of each position. Be able to coach on the spot on success/opportunities. 

● Understand, Coach and Support proper FOH staffing levels based on training success, productivity and sales goals. 

● Overall understanding of positions in Back of House, Food Cost gaps, Facilities basics, etc. 

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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