Healthcare Call Center Representative Job at ProPivotal Staffing, Braintree, MA

TkNadHRKdU11bGxIaEZ6NGdRcjJoTnNmSXc9PQ==
  • ProPivotal Staffing
  • Braintree, MA

Job Description

Healthcare Call Center Representative

The Healthcare Call Center Representative assists healthcare providers—including doctors, hospitals, and pharmacies—with prescription approvals for insured patients. The role starts with processing inbound faxes to verify prescription information and progresses to handling provider inquiries via phone in a call center environment.

Why This Job Is Awesome:

  • Temp-to-perm opportunity for long-term career growth
  • Supportive team environment despite being mostly remote
  • Continuous learning in healthcare and insurance processes
  • Work Arrangement: Mostly remote after the first month, with monthly on-site team-building days
  • Paid Training: First month of training is on-site and fully paid
  • Base pay for this role is $18.75/hour

Responsibilities:

  • Review inbound faxes from healthcare providers regarding prescription coverage requests
  • Verify that all required information (e.g., provider details, patient data, medication dosage) is complete
  • Accurately enter prescription request details into the system for coverage determination
  • Handle inbound phone calls from providers to collect and verify prescription information (approximately 20 calls per day)
  • Maintain professionalism and clear communication while assisting providers
  • Ensure accuracy by following structured processes and reviewing member information for discrepancies

Qualifications:

  • 6+ months of customer service experience in healthcare, pharmacy, or insurance-related customer service roles 
  • Strong verbal communication skills to interact professionally with healthcare providers
  • High attention to detail for verifying prescription and patient information accurately
  • Ability to attend on-site training just south of Boston, MA

There are no costs for candidates utilizing our services as our clients pay for all related hiring fees. All ProPivotal job postings are either actual positions we had available at the time of posting and/or are representative of positions we typically fill or expect to fill. If you see a job that interests you, respond to the ad or give us a call so that we can help you find a job you'll love. As one of the area's largest staffing firms, we help 2,500 people find jobs a year so chances are good that we can help you too.

ProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor. 

Job Tags

Permanent employment, Full time, Temporary work, Second job, Remote work,

Similar Jobs

Ironside Human Resources

Triage Registered Nurse Job at Ironside Human Resources

 ...A Primary Care Clinic near Campbell, CA is seeking a caring Triage Registered Nurse to join their clinical staff. Details are listed below. Starting Pay: $102,000 / Annually Triage Registered Nurse Opportunity: Full-time, permanent position Setting:... 

DENTAL SEARCH INC

Full-Time Dental Assistant/Receptionist Job at DENTAL SEARCH INC

 ...Join our team at Dental Search! At Dental Search we are always on the lookout for passionate and dedicated dental professionals. We are currently seeking Registered Dental Assistants or Dental Assistants with an X-Ray License. Salary Range: $27 - $29 per hour.... 

TEKtalent Inc

Remote Data Entry Clerk Earn At Home Usa Part Time Typing Job at TEKtalent Inc

Remote Data Entry Clerk Earn At Home Usa Part Time Typing This is your chance to begin a long-lasting career with limitless opportunity. Find the freedom you've been trying to find by taking a minute to complete our online application. Benefits: - Excellent weekly...

Saint Mary's Regional Medical Center

CLS II Job at Saint Mary's Regional Medical Center

Overview Join an award-winning team of dedicated professionals committed to our core values of quality, compassion and community! Saint Marys Health Network, a member of Prime Healthcare, offers incredible opportunities to expand your horizons and be part of a community...

SDS-Rx

Pharmaceutical Delivery Driver (Wexford, PA - OPW) SDS-Rx - $500 sign on available Job at SDS-Rx

 ...SDS-Rx Drive with Purpose - important medical deliveries to people in need Drive packages,...  ...Become an SDS Pharmaceutical Delivery Driver If you have a spotless driving record...  ...Deliver a variety of pharmaceuticals and equipment. Use own vehicle to complete...