Help Desk Specialist
This is a contract opportunity.
This is an onsite/hybrid opportunity in Miami, FL.
About this Position
We are seeking an IT Service Desk Analyst to join our global team, providing essential technical support to World Kinect employees worldwide. In this role, you will assist with end-user device issues, applications, and services, ensuring exceptional customer service and timely resolutions. As a key part of the team, you’ll handle a variety of technical support tasks, from device troubleshooting to collaborating on team projects and creating self-service knowledge articles. If you have experience with Windows, Mac, and iOS systems and thrive in a collaborative environment, this could be a great opportunity for you.
Job Responsibilities
• Provide end-user device support and administration (Windows, Mac, iOS, phones/tablets).
• Engage with users via calls, chats, and ticket platforms, managing assignments with updates.
• Offer white-glove support for executives and their assistants.
• Deliver on-site support at the Miami Tech-Bar, addressing IT systems like conference rooms, printers, phones, and more.
• Assist in employee onboarding, ensuring computer equipment, software, and accounts are ready.
• Route and escalate incidents that fall outside of Tier I support.
• Maintain and create knowledge articles for self-service opportunities across enterprise applications.
• Collaborate on trending issues, knowledge gaps, and tasks requiring Tier II support.
Job Skills/Requirements
• 6+ months of IT service experience, preferably in a similar role.
• Strong written documentation and communication skills.
• Proficient in computer systems and operating systems (Windows 10, Mac OS, iOS).
• Experience with Active Directory, Azure (Entra ID), and Office 365.
• Familiarity with Zoom, BOX, and ticketing systems.
• Basic scripting and automation experience is a plus.
• Flexibility to work varying shifts, including weekends/holidays if needed.
Additional Information
• Hybrid work environment with on-site support in Miami.
Pay Range
• Pay Range: $21/hour
YUPRO Placement is the nation’s leading skills-first placement firm placing and promoting historically overlooked talent into permanent hire, apprenticeship, and contract job assignments. We represent clients who support skills-first inclusive hiring practices. YUPRO Placement is an equal opportunity employer.
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