Hotel Front Desk Receptionist Job at Holiday Inn Express & Suites, Ludington, MI

UGlScnRwZU90VnhOZ2wzN2h3cjNpdGdm
  • Holiday Inn Express & Suites
  • Ludington, MI

Job Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. This is a PART time 2nd and 3rd shift position. There are NO first shift availabilities at this time. If you love interacting with people in a positive work environment, apply now! Responsibilities:

  • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
  • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
  • Bookkeeping: keep accurate records of all hotel guest account information
  • Handle customer complaints as necessary
  • Communicate with housekeeping to make sure guest rooms are ready
Qualifications:
  • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
  • High school graduate, GED recipient, or equivalent
  • Working knowledge of Microsoft Office and reservation management systems
  • Well-versed in taking telephone calls and handling stressful situations
  • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
About Company: Our goal is to deliver exceptional guest experiences. We do this by making sure we have the right people in the right role. We make sure our team members are engaged, well-trained, and appreciated for their work. Our team is what allows us to offer "Great Hotels Guests Love."

Job Tags

Part time, Night shift, Day shift, Afternoon shift,

Similar Jobs

MUTW, LLC

Virtual File Clerk Job at MUTW, LLC

 ...Location Remote in Shreveport, LA : Are you an organized and detail-oriented individual with excellent computer skills looking to work from home? MUTW LLC is seeking a Virtual File Clerk to join our dynamic team. As a Virtual File Clerk, you will be responsible for... 

SeekTeachers

ESL Teachers Job at SeekTeachers

 ...be immersed in the more traditional culture of a smaller city, they have the position for you. If you are looking for a challenging ESL teaching role, APPLY NOW. Join our refer a friend campaign and earn commission each time one of your friends is hired through... 

Jamie Grayem

Field Property Claims Adjuster Job at Jamie Grayem

 ...Communication: Initiate contact with insureds, claimants, and all relevant...  ..., sometimes in unfavorable working conditions or inclement...  ...role operates in a work-from-home and virtual office environment...  ...Prescription Drug Coverage Dental Insurance Life Insurance... 

Retro Fitness

Fitness Manager Job at Retro Fitness

 ...insurance~Wellness resourcesAt Retro Fitness the Fitness Manager leads all personal training activity inside the club. You will...  ...other characteristic protected by law.With more than 120 gyms open or under development across the US, Retro Fitness offers multiple... 

Futran Solutions Inc

SAP Vistex Consultant Job at Futran Solutions Inc

 ...SAP Vistex Consultant Remote Note- Need Vistex consultant with minimum 4-5 years with V4. Double check before sending profiles. Strong hands on SAP SD Vistex configuration experience including experience in integration with other systems and modules...