Job Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of nearly 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM  is seeking Control Room Traffic Monitoring Operators for the Colonial Heights area. These positions will be a direct report to the TOC Shift Supervisor and AECOM management Team with direct communications with floor staff. Starting Pay is $19.00hr. This is an ONSITE position only.

The responsibilities of this position include, but are not limited to:

• Utilization of various Intelligent Transportation Systems (ITS) equipment, such as Closed-Circuit Television (CCTV), Changeable Message Signs (CMS), and Highway Advisory Radio (HAR) system.
• Real-time assessment of all incoming traffic data and prioritization of content and traffic reporting needs.
• Dispatch of maintenance and SSP personnel.
• Multi-agency and public communications via various channels.
• Verification and monitor of unplanned incidents, construction, special events and any other issue impacting traffic flow and/or motorist safety.
• Completion of operational checklists as applicable.
• Review and posting traveler information via CMS and/or media outlets.
• Adherence to training protocols and maintain up-to-date certifications.
• Provide real-time status of on-going control room activities.
• Maintain work orders for ITS equipment and log status updates.
• Attend training and staffing meetings as requested.
• Other ad-hoc initiatives as assigned by the Project Management Team.
• Works under direct supervision performing routine and repetitive duties.
• On-the-job training is received in an area of technical specialty.
• Monitoring the roadways, including detecting, confirming, updating, and responding to scheduled and unscheduled traffic events and congestion with ITS devices such as closed circuit TV, detectors, etc.
• Act like an emergency dispatcher within a call center environment dispatching Road Rangers via a two-way radio system to assist motorists, respond to events and other activities that require timely and efficient responses.
• Other duties assigned.

Qualifications

MINIMUM REQUIREMENTS :

• High School Diploma or GED equivalent.
• Be a minimum of 18 years of age.
• Must pass a State and Federal criminal history/security background check; must also successfully complete Virginia Department of Transportation fingerprint -based criminal History Records Check ( CHRC)Must pass a pre-employment drug screen and successfully participate in the program’s mandatory random drug screening process.
• Must be able to remain in a stationary position for long periods of time. monitoring Intelligent Transportation Systems such CCTV camera displays, meters, law enforcement radio broadcasts, answering/responding to calls and communicating to other staff or partner agencies.
• Constantly operate a computer and other monitoring equipment.

PREFERRED

QUALIFICATIONS

• Good interpersonal skills.
• Strong, accurate data entry skills.
• Ability to work in a team environment under stressful conditions.
• Must be able to work in a Control Room work environment.
• Ability to perform effectively in a fast paced environment requiring high level of multi-tasking.
• Ability to communicate clearly both in writing and verbally.
• Ability to synthesize information from multiple, diverse and simultaneous inputs.
• Ability to work calmly and accurately under intense pressure.
• Ability to work alternate work schedules and on-call duties at a 24/7/365 operation center; Schedules are dictated by need of operation and stated in advance. Schedules will vary.
• Basic skill proficiency in the use of Windows based applications including Outlook, Internet Explorer, Word, and Excel.
• Knowledge of two-way communication systems; radio and telecommunications experience.
• Geographic familiarity with regional freeway system and arterial roads.
• Associate’s degree in Civil Engineering, transportation related field or a combination of education and practical experience in a similar field.
• TOMC operator certifications for levels 1 and 2 preferred.
• Knowledge of incident management response techniques and municipality and area traffic management organizations.
• Emergency Operations Center knowledge and/or experience.

Additional Information

• This position does not include sponsorship for United States work authorization.
• This position does not include relocation benefits.
• This is an onsite position.
• This is NOT a remote position but located on the client site locations.
• Opportunities for overtime hours and pay are also available. 

About AECOM  

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options ,  well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. 

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com. 

What makes AECOM a great place to work  

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines. 

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