This is a remote position.
Work remotely from home, booking itineraries, destinations, and activities. This is an opportunity to work from home booking air, car, hotel, cruises, sporting events, and concerts for the company, serving clients all over the world. No experience is necessary. We will train you. This is a commission-based role.
Core Responsibilities:
Serve as primary customer contact, providing premium concierge-level service to travelers from start to finish
Respond to telephone, email inquiries, and online travel submissions in a timely fashion
Research and book Domestic and International travel packages including air, hotel, tours, and ground transportation
Work directly with top suppliers like Expedia, Universal Studios, Princess Cruises, Avis, Delta, etc..
Become familiar with multiple web-based booking engines and travel resources
Pricing & and cost calculations for changes or added trip fees
Provide e-tickets and take credit card payments over the phone
Travel Planning and Sales:
Plan and sell transportation, accommodations, insurance, and other travel services
Collaborate with clients to understand their needs and provide advice on suitable destinations, transportation modes, travel dates, costs, and accommodations
Qualifications:
No experience necessary; we will train
Exceptional customer service abilities
Superior written and verbal communication skills
Strong organization with the ability to prioritize and multi-ask
Job Type: Full-time or part-time
Benefits:
Flexible Schedule: Enjoy the flexibility of working remotely
Personal Website: Opportunity to have a personalized website for professional representation
Daily Training Available: Access ongoing training to stay informed about industry developments
Customer Communication:
Provide relevant information, brochures, and publications (guides, local customs, maps, regulations, events, etc.) to travelers
Communicate effectively with clients to address inquiries, offer assistance, and ensure a smooth travel experience
Booking and Financial Transactions:
Book transportation, make hotel reservations, and handle payment/fees
Use promotional techniques and prepare materials to sell itinerary tour packages
Issue Resolution:
Address and resolve problems, complaints, or refund requests promptly
Maintain a high level of customer satisfaction through effective conflict resolution
Industry Knowledge and Networking:
Attend seminars to stay updated with tourism trends
Build and maintain a network with tour operators to enhance service offerings
Skills:
Fluency in English; multilingualism is a plus
Strong sales skills and commercial awareness
Effective interpersonal and negotiation skills
If you have a passion for travel, excellent communication skills, and a knack for sales, we invite you to join our team as a Remote Coordinator. Embrace the opportunity to create memorable travel experiences for our clients while enjoying the benefits of a flexible schedule and continuous training.
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