Job Description

Major Responsibilities:

• Manage and monitor collection agencies, including loan servicing, primary and secondary collection agencies, and bankruptcy and probate vendors.
• Execute audits of collection agencies to ensure compliance with agency work standards assigned by the organization.
• Maintain and update agency work standards, ensuring compliance with FDCPA, PHI, HIPAA, and PCI requirements.
• Develop and maintain process documentation, including workflows, requirements, functional specifications, test procedures, and troubleshooting guidelines.
• Facilitate and maintain long-term relationships between Self Pay Receivables collection agencies and the Revenue Cycle Vendor Management Team.
• Create, evaluate, and analyze reports for collection vendors, providing explanations and recommendations for strategy adjustments as needed.
• Handle all reporting, measurements, auditing, and communications related to Champion Challenge agency strategy.
• Monitor agency performance and recommend performance improvement strategies and technical changes.
• Monitor industry practices that could enhance or adversely affect collection strategy or revenue cycle goals.
• Develop, generate, and audit various performance and quality reports related to Key Performance Indicators for the internal collections team.

Licensure, Registration, and/or Certification Required:

• None

Education Required:

• Bachelor's Degree (or equivalent knowledge) in Business or related field.

Experience Required:

• Typically requires 2 years of Revenue Cycle, Analyst or Collections experience.

Knowledge, Skills & Abilities Required:

• Ability to proactively develop strategic/ tactical plans, prioritize needs and effectively manage resources.
• Proven ability to guide individuals and groups toward desired outcomes, setting high performance standards and delivering quality services.
• Strong organizational skills and the ability to work independently with limited guidance or direction.
• Working knowledge of all aspects of revenue cycle with a focus on billing and collections.
• Consistent commitment to continuous improvement.

Physical Requirements and Working Conditions:

• Position may require travel which may result in exposure to road and weather hazards.
• Exposed to normal office environment.
• Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

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