Job Description

Job Summary

Must be able to exceed guest's expectations by providing a high standard service. Respond to all interactions in an efficient, courteous and professional manner to achieve maximum customer satisfaction. Engage with customers and personalize service by following Hagadone Hospitality philosophy. Candidate must have a basic understanding of alcohol and alcohol service procedures. 

Essential Functions

• Take orders and deliver food and beverage.
• Must be knowledgeable about both food items and liquor.
• Interact with guests throughout their meal.
• Maintain a neat and tidy appearance of each table.
• Daily side work and stocking as necessary throughout shift.
• Accurately document all money transactions throughout shift.
• Must be at least 19 years of age to serve alcoholic beverages.
• Ability to carry as many as four plates at one time, weighing up to 25 pounds.
• Understand and use MICROS system.
• Capacity to stand for up to six hours at a time.
• Deal with customer difficulties as they arise.

COMPENSATION & BENEFITS OPPORTUNITIES

Work Perks:

• Employee meal program
• FREE parking
• Uniform provided - with in-house laundry

Medial, Dental, Vision & Life Insurance, Flexible Reimbursement Plan:

• Full Time Employees are offered these benefits first of the month following 60 days of employment
• Must maintain a minimum of 30 hours per week or more.
• Variable hour team members could be eligible12 months after their date of hire, with supervisor approval, so long as they have averaged 30+ hours per week throughout their first year.

401K Plan:

• Team members are eligible to participate at the age of 21 or greater and at the 1st of the month following 60 days of employment.
• 2% match with a 4% contribution from the team member.

PTO :

• 6 months gets 7 PTO days - 728 hours (average 28 hours per week)
• 1 year gets 10 PTO days - 1,456 hours (average 28 hours per week)
• 2-4 years gets 15 PTO days - 1,456 hours (average 28 hours per week)
• 5+ years gets 20 PTO days - 1,200 hours (average 23 hours per week)

Holiday Pay:

• Hourly team members who work on Thanksgiving and Christmas will be paid their wage at time and a half.

Employee Discounts:

• Team members enjoy 10-25% off at our beautiful Spa, 20% off at Hagadone Restaurants and Lounges (includes immediate family members and 2 friends), Free daily cruises (team member only, upon availability), discounted room rates, discounted golf rates, just to name a few!

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