Service Desk Manager Job at ACS Consultancy Services, Remote

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  • ACS Consultancy Services
  • Remote

Job Description

Position Title: Service Desk Manager (US Citizens Only)

Location: Remote

We are currently seeking candidates who meet the following qualifications:

Key Responsibilities:

  • Manage and lead the service desk team, providing guidance, training, and support.
  • Develop and implement service desk policies, procedures, and best practices.
  • Monitor and analyze service desk performance metrics, ensuring timely resolution of incidents and service requests.
  • Collaborate with other IT teams to ensure seamless support and service delivery.
  • Handle escalated issues and provide high-level technical support when necessary.
  • Maintain and update the knowledge base for common issues and solutions.
  • Ensure compliance with service level agreements (SLAs) and customer satisfaction targets.

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Proven experience as a Service Desk Manager or similar role.
  • Strong knowledge of IT service management (ITSM) frameworks and best practices.
  • Excellent leadership and team management skills.
  • Strong problem-solving and decision-making abilities.
  • Ability to work independently and as part of a team.
  • Excellent communication and interpersonal skills.
  • ITIL certification or equivalent.
  • Experience with service desk software and tools.
  • Federal Experience is a plus.
  • Required Security clearance.


    If you meet these qualifications, please submit your application via link provided in Linkedin.
    Kindly do not call the general line to submit your application.

Job Tags

Remote job,

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